Field Technician Manager-East Coast

BLUBERI VALUES: 

• We Are the New School 
• Clarity and Transparency 
• Find It, Fix It, Own It 
• Standard Operating Success 
• Easiest Company to do Business With 
• It’s A Team Sport 
• Celebrate Wins, But Never Be Satisfied 

About the Company: 

Headquartered in Las Vegas and backed by more than 25 years of industry experience, Bluberi is an inventive company that is dedicated to developing and delivering the highest quality casino gaming experience to players and operators. Our team is comprised of seasoned, multi-talented innovators who are focused on bringing gaming to life with entertaining games and high-performing cabinets. We are the risk-taking spirit of gambling, and we add imagination and innovation to everything we create. 

About the Team: 

At Bluberi, we focus on one thing: bringing the wonderful world of gaming to life. Driven by passion and supported by our dedication to new ways of thinking, we develop original gaming experiences that demand attention. Inspired by our players and love of gaming, we aim to entertain by incorporating interactive technology and electrifying imagery. 

Job Summary:

The Field Service Manager is responsible for overseeing the installation, maintenance, and service of slot machines and associated gaming equipment at casino and gaming operator locations. This role manages a team of field service technicians, ensures service excellence, coordinates with internal departments and customers, and upholds compliance with industry regulations. The ideal candidate has strong leadership skills, expert level technical knowledge of slot machines, and excellent customer service abilities. This position will frequently interact with multiple departments and requires strong communication skills to achieve business goals.

Key Responsibilities:

Team Leadership:

• Manage, train, and support a team of field service technicians.
• Schedule and coordinate field activities, installations, and maintenance services.
• Monitor technician performance, conduct regular performance reviews and ensure compliance with company policies
• Evaluate and organize workloads to be performed by their team

Customer Service & Relationship Management:

• Act as the main point of contact for key clients within your assigned territory.
• Ensure customer satisfaction through timely service delivery and issue resolution.
• Build and maintain strong relationships with casino operations and technical staff.
• Perform site visits to ensure consistent service delivery and onsite policies are adhered to.

Operations & Service Delivery:

• Oversee and participate in the installation, setup, configuration, and testing of slot machines and related gaming systems.
• Troubleshoot complex technical issues and escalate as needed.
• Ensure that all field operations are carried out efficiently and in compliance with company standards and gaming regulations.
• Participate in operational meetings to improve delivery standards.

Reporting & Documentation:

• Track and prioritize service calls, installations, and repairs using service management software.
• Ensure accurate documentation of machine placements, service issues, and regulatory compliance forms.
• Analyze service data to identify trends and recommend improvements.
• Complete all reports and paperwork in a timely manner.

Compliance & Safety:

• Ensure all activities meet local gaming laws and regulatory requirements.
• Enforce company safety protocols and procedures for all field operations.

Qualifications:

Education & Experience:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 5+ years of experience in slot machine service or casino operations.
• 2+ years of supervisory or management experience in a technical service environment.

Skills & Knowledge:

• Strong knowledge of slot machine hardware/software, ticketing systems, and casino networking infrastructure.
• Familiarity with gaming regulations (e.g., GLI, local gaming commissions).
• Proficient in using service management software and tools.
• Excellent problem-solving and analytical skills.
• Outstanding leadership, communication, and organizational abilities.

Other Requirements:

• Ability to lift and move heavy equipment (up to 75 lbs.)
• Must have a valid driver’s license an