Senior Field Service Specialist

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!

Who will you be working with?

The field services technician interacts with the customer to ensure that products provided for passenger trains are fully operational. They listen and respond to the customer's concerns, and diagnose and solve problems with equipment. Their goal is 100% customer satisfaction.

How will you make a difference?

What do we want to know about you?

High school diploma or GED required, some college preferred.

Good knowledge of relevant technologies such as electromechanical parts. Ability to take initiative to accomplish tasks.  Comfortable working on retrofit and installation of new equipment. Ability to work well under pressure in difficult circumstances.  Must possess excellent interpersonal skills to treat customers with tact and respect.

What will your typical day look like?

ESSENTIAL DUTIES AND RESPONSIBILITIES are to perform one or more of the following.  Other duties may be assigned.

Respond to customer needs as instructed by the Field Service Manager.

Troubleshoot and diagnose equipment failures in the field.  Work with engineering to resolve difficult issues.

Track and report completion status of field modifications

Manage response and repair times as estimated for each assigned job. Complete tasks effectively in a timely manner.

Possess the knowledge necessary to implement all field related policies and procedures.

Be prepared, mentally and physically, to respond quickly to field emergencies.

Work with peers and sub-contractors to complete tasks successfully

Interact with customer and communicate effectively.

Communicate regularly with Field Service Manager to address customer issues, scheduling, and to provide feedback on the experience with the customer.

What about the physical demands of the job?

PHYSICAL DEMANDS:  Ability to travel by air, train or car across U.S. and Canadian time zones and work effectively. 

WORK ENVIRONMENT:   Field services environment, including rail yards and other outdoor areas. May involve exposure to cold and hot temperatures, humidi