User Experience Research Lead, Vice President

As a Lead Researcher, you will be the promoting force behind our internal data integration tool, demonstrating a deep understanding of our employees' motivations and intentions. This role offers the chance to spearhead research initiatives across various product spaces, delivering insights that simplify complexity for our users, and inspiring stakeholders with compelling narratives.

As a User Experience Research Lead in our digital experiences team, you will be at the forefront of understanding our customers' motivations and intentions. This role provides an opportunity to lead research initiatives across multiple product spaces, delivering actionable insights that simplify complexity for our users.

Job Responsibilities

• Collaborate with teams across Product Management, Design, Data Analytics, and Engineering to envision the future of data integration for JPMC clients and employees, influence product strategy, and lead the firm to deliver delightful, authentic, and personalized experiences.
• Design and conduct strategic research studies, utilizing various research methods that produce compelling, impactful and durable insights that connect end-user needs inline with business goals.
• Ensure research results are actionable and contribute directly to measurable user, product, and business outcomes
• Collaborate within design teams (with other designers, UX researchers, and content designers) and cross-functionally (Product Management, Engineering, Market Insights, Data)
• Deliver user research impact that informs strategic decisions in a complex environment.
• Articulate complex research findings and recommendations to diverse audiences in a compelling and actionable way.

Required Qualifications, Capabilities, and Skills

• Bachelor’s Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• 7 or more years experience in UX research, design research, or related field.
• Expert research skills across all stages of solutioning (discovery, evaluative, iterative, etc) 

Preferred Qualifications, Capabilities and Skills

• Familiarity with banking and finance a plus
• Portfolio or examples of past projects
• Past experience in an information architecture role/environment
• Understanding of Accessibility Guidelines and Inclusive Design practices

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans