VP Marketing, Sam’s Club Digital Product Leader

Job Description:

Role Summary/Purpose:

Reporting to SVP Marketing, Sam’s Club Marketing Leader, the VP Marketing, Sam’s Club Digital Product Leader is responsible for enhancing Sam’s Club Credit user experiences within the Sam’s Club and Synchrony digital eco-systems. This leader will lead the Sam’s Club Product Team to partner with Sam’s Club Tech and Product teams, and jointly influence the CX/UX agenda to improve member (prospect) and cardmember experiences within Sam’s Club Desktop, Mobile Web, and Native App environments. Additionally, this leader will collaborate with internal Synchrony technology and agile development teams to influence applicant and cardmember digital experiences.  

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Lead Sam’s Club Product Team in creating and launching innovative digital experiences across desktop, tablet and mobile based on member experience enhancing designs

• Own the Omnichannel Member Experience  strategic pillar that supports Credit Program strategic vision North Star

• Collaborate with Sam’s Club Tech and Product teams to drive innovation and deliver amazing user experiences

• Assume the role of business-product owner and lead the development of enhanced functionality

• Provide coaching and inspired leadership expected of A Great Place to Work

• Partner with the Synchrony Client and COE Product and Digital teams, capture product enhancement opportunities, help prioritize the product roadmaps and lead the project development

• Maintain a strong understanding of competitor products and experiences and find opportunities to continue to enhance the customer journey

• Drive strategic initiatives from wing to wing including developing the business case, selling the opportunity internally and externally

• Acquire an in-depth understanding of the Sam’s Club Credit business while developing a documented fact-base on various facets of the business, e.g., products, channels, marketing tactics, etc.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree and at least 10+ years of technology marketing experience with critical experiences in amongst others: product development, user experience, channel management; and strategic planning and analysis

• 5+ years Digital Marketing

• Ability to travel up to 20%

• Ability and flexibility to travel for business as required

Desired Characteristics:

• Experience managing digital experiences and campaigns

• Ability to partner with Tech and Product teams

• Strong leadership capability and presence

• Exceptional relationship building and client leadership abilities

• Strong analytical skills

• Excellent oral and written communication skills

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you do