Transactions Manager I - Customer Resolution Services

You are a production fast-paced environment enthusiast. You have found the right team!

As a Transaction Manager I in Customer Resolution Services department. You are responsible for high risk processes and controls to mitigate risk for each process. You will directly manage a group of 18-20 Specialists.  You will also be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, and managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and control guidelines within complex functions and processes, which will involve higher level decision making and empowerments. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements.

Job responsibilities

Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications. 
Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business. 
Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary. 
Ensure team’s adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations. 
Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards. 
Demonstrate the firm wide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you’re doing, and summarize your impact in your year-end Self-Evaluation.

Required qualifications, capabilities, and skills

People Management Experience
Minimum 3 years of experience in financial services
Detail oriented and ability to work under pressure of deadlines
Delivering Coaching and Feedback/People Management
Ability to multitask and meet deadlines in a fast-paced environment
Verbal and written communication skills, including the ability to simplify and communicate complex issues for a variety of audiences
Prioritization and organization skills, able to handle multiple assignments and competing priorities
Problem solving skills with a successful record balancing risk and customer experience
Functional experience in MS Office Suite (Excel, Word, PowerPoint, Outlook), must be proficient in Excel
Influencing skills
Change management skills

Schedule Monday-Friday 8:00am-5:00pm

 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for