Principal Program Manager, Datacenter Operations Regional Leased Portfolio

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Principal Program Manager, Datacenter Operations Regional Leased Portfolio, you will perform a key role in delivering and managing the critical environment infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers supporting services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.  With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

As part of the America’s Datacenter Operations team, the Principal Program Manager, Datacenter Operations Regional Leased Portfolio will provide leadership, direction and administration over the operational readiness and functionality of our regional lease portfolio working closely with operational teams on the ground and our lease providers across the region for both new and existing sites. In this role you will work collaboratively with all CO+I stakeholders to support, enable, and influence the vision and action necessary for the organization’s overall availability success.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Regional DC Operations Program Management

• Provide leadership, guidance, clarity and direction with oversight for projects, programs, and initiatives across the Leased Datacenter (DC) Operations (Ops) Portfolio in America's region for Datacenter Field Operations related to safety, availability, maintenance, commissioning, monitoring, and operational readiness, program adherence, and operational planning and execution.
• Regional ownership with cross-region and global influence of datacenter level application of Lease DC Ops Policy and Standards to drive consistency, performance, and practice adoption across the portfolio while influencing change with your skill and expertise related to the reliable and successful operation of a widely diverse set of leased DC facilities.
• Owning and driving resolution of any gaps in associated programs across the portfolio.
• Serve as the primary point of contact for field teams to submit lease operations feedback, lessor engagement needs, and all other points of interest related to our availability commitments including but not limited to inspections and other broad-sweeping program governance.
• Lease operations program feedback/change control, including process improvements, updates to standards documentation, tooling and reporting improvements w/ key focus on maintenance, procedure execution, drills, construction, commissioning, operational strategy & readiness, and associated programs.

Lease Portfolio DC Ops & Critical Environments (CE) Focused Management, Operations, and Oversight

• Lead, coach, and mentor Lease Portfolio DC Ops and CE Focused management teams conducting Root Cause Analysis (RCA) on incidents and outages to ensure presentation to leadership is ready, all aspects are accounted for, and lessons learned propagated to other sites.
• Provide additional on-site support to DC Ops personnel as needed during incidents, critical work periods, etc.
• Monitor the campus/metro/region risk profile, advise on and drive action plans to reduce overall level of risk, and report/trend progress.
• Ensure sites follow Microsoft policies, standards, Technical Service Bulletins (TSBs), and guidelines.
• Consult on DC Ops Leased site operational and CE related policies, standards, guidelines, and procedures to ensure they are aligned with current industry practices, requirements, and learnings across DC Ops.
• Assist with the establishment of new Leased DC metro areas within the region by enabling and supporting onboarding activities.
• Ensure Leased DC CE operating teams and personnel are trained on emergency response practices and are able to adequately respond to the primary Emergency Operating Procedures (EOP) scenarios and execute other procedures accordingly.
• Enable greater impact by standardizing procedures across area of influence. Drives alignment with region and gl