Customer Service Team Leader

<p><strong>We are Kaizen Gaming</strong></p> <p>Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano &amp; Stoiximan. </p> <p>We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.  </p> <p>We are a diverse team of more than 2.200 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to press play on potential? </p><p> </p> <p><strong>Let's start with the role</strong></p> <p>We are seeking a Customer Service Team Leader to join our team and lead a group of dedicated customer service representatives in providing top-notch support to our valued customers. As a Customer Service Team Leader, you will play a vital role in ensuring our customers have a seamless and positive experience with our company.</p> <strong>As a Customer Service Team Leader you will:</strong> <ul> <li>Monitor a group of employees’ performances and provide constructive feedback;</li> <li>Collaborate with the Quality Control team on qualitative reports;</li> <li>Collaborate with internal stakeholders towards enhancing customer experience;</li> <li>Allocate tasks &amp; projects to team members;</li> <li>Assist in the training of newcomers;</li> <li>Create weekly &amp; monthly quantitative reports; </li> <li>Anticipate challenges concerning projects &amp; improve internal processes; </li> <li>Assist and support agents with any issues;</li> <li>Be updated on company's product, promotions, policies and changes;</li> <li>Be updated on the customer service trends, tools and practices.  </li> </ul> <p> </p> <p> </p> <p><strong>What you'll bring</strong></p> <ul> <li>Proven Leadership Experience: A minimum of 2 years in a customer service setting.</li> <li>Great communication skills;</li> <li>High organizational &amp; analytical skills;</li> <li>Self-motivated, autonomy in decision making, quick reaction to sudden incidents, efficient &amp; flexible;</li> <li>Service orientation: Actively looking for ways to help customers (internal/external);</li> <li>Excellent MS office skills;</li> <li>Willingness to work in a rotative schedule;</li> <li>Great command of the Greek language &amp; Fluent English skills.</li> </ul> <strong>Nice to have:</strong> <ul> <li>Good knowledge of the igaming industry will be considered a plus.</li> </ul> <p> </p> <p> </p> <p><strong>Kaizen Gaming Perks</strong></p> <p>🕑 Hybrid way of working</p> <p>🏃 A buddy will support you with your onboarding</p> <p>💸 Competitive pay and bonus scheme</p> <p>👩‍⚕️ Private health insurance for you and your family</p> <p>💰 Monthly meal allowance </p> <p>⭐Developmental 360° feedback framework</p> <p>📚 Unlimited access to Udemy &amp; continuous training</p> <p>✈️ "Brain Gain" relocation bonus for Greek expats</p> <p> </p> <p><br/><br/></p><p><strong>Recruitment Privacy Notice</strong></p> <p>Regarding the data you share with us, you may find and read our recruitment privacy notice <a href="https://kaizengaming.com/wp-content/uploads/2023/05/Recruitment-Privacy-Notice_21032023-3.pdf" target="_blank">here</a>.</p>