S4 HANA Cloud Support Consultant – Finance

About Sapphire Systems:

Sapphire is the largest digital operating transformation provider to the mid-market and mid-enterprise clients. Our mission is to turn operating friction into digital business momentum. Through the passion and expertise of our people, we unlock the cloud-delivered operating platforms, digital user experiences, data analytics, and intelligent automation that transforms our client’s operational performance. We are globally significant partners for SAP, ServiceNow, Automation Anywhere, Infor, Hexagon and AWS, and we have transformed the digital operating capacity, capability, intelligence and resilience of over 1,250 clients in the UK and US through our portfolio of consulting, design, delivery, lifecycle service, and cloud services. 

Requirements

Job Summary:

To join the S/4Hana Cloud practice within Sapphire. The Application Support Consultant will need skills in SAP Finance. Knowledge of S/4 Hana Public Cloud or certification in this product is a distinct advantage. Knowledge of S/4 Hana on premise is advantageous but we will also consider SAP ECC consultants with the right level of experience and attitude

The S4HANA Finance Support Consultant will work within a dedicated 24x5 support function to provide a customer focused service to our existing S4HC Customer base across the globe.

The individual will be a Customer focused finance professional with a diversified background in SAP application support across a variety of industries. The role will provide application support to a large Customer base while working in conjunction with other departments within the global Sapphire organisation. Strong technical abilities will be critical in identifying solutions and assisting with any issues as they arise.

The role is predominantly shifted within UK/US working hours with no travel expected. However, due to the nature of the services provided, some flexibility around these hours will be required based on global delivery requirements.

Duties/Responsibilities: 

• Provide application support across the S4HC software, mainly the finance areas and the associated integrations/add-ons through telephony, e-mail, and self-service tools
• Log and update Incidents and Requests (within the ticket management tool) with the relevant actions to keep customers and others informed of ticket progress
• Diagnose, troubleshoot, and resolve unique, nonrecurring problems while classifying the impact and urgency of the ticket and determining the source of issue
• Provide proactive workarounds where technical constraints impede the business process
• Escalate issues and involve other support consultants wherever required in order to resolve issues as quickly as possible
• Use remote resolution methodologies such as WebEx to apply software fixes, upgrades, system changes and amendments
• Liaise with SAP and other parties for all software bugs while following up to ensure Sapphire’s SLAs are met or exceeded
• Document procedures, knowledge base articles, training manuals in adherence with Sapphire Support processes and templates both internally and Customer facing
• Ensure operational processes are adhered to including Incident Management, Requests Management, Major Incident and Problem Management
• Identify potential consultancy and/or training requirements while dealing with the Customer and passing these to appropriate Account Manager(s)
• Advise where necessary, existing, and prospective Customers on best practices of SAP Business One software and Sapphire software

The ideal candidate will be: 

To fulfil the role of Application Support Consultant you will need to demonstrate the following attributes: 

  Technical – good working knowledge of the following areas of SAP.

• SAP Financial Accounting & Close.
• SAP Management Accounting and Margin Analysis
• SAP Project Accounting
• SAP Inventory Accounting
• SAP Financial Consolidation & Group Reporting
• SAP Treasury Management

Capabilities:

Technical Capability:

• Uses technical, job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements and Customer expectations

Personal Effectiveness and Professionalism:

• Maintains a professional attitude and approach to work. Uses initiative and has a proactive approach with a drive to contribute. Focuses on achieving positive results, contributing to team goals and the overall success of the business

Customer Focus (internal and external customers):