Senior Business Systems Analyst, Hotel Operations Products - Empower

JOB SUMMARY

The Senior Business Analyst, Empower Guest Services is responsible for managing innovative and emerging products within the Hotel Operations and Building Systems Team. This role will collaborate with business partners to maintain a well-groomed product backlog of feature enhancements that include refined user stories ready for development and solid timelines.

The Senior Business Analyst will demonstrate management skills and leadership in a highly matrixed environment and must be comfortable working with multiple stakeholders on numerous competing priorities. The candidate will be moderately technical with a proven record of creative solutioning and problem-solving in addition to developing multi-year technology roadmaps for products.

CANDIDATE PROFILE

Education and Experience

Required:
•   6+ years’ experience in information technology application design or development
•   Undergraduate degree or equivalent combination of education and experience
•   4+ years’ experience as a product owner or product manager experience
•   Ability to explain product vision, business objective, technical feasibility, define requirements
•   Ability to drive vendor accountability for technical implementation against defined features and requirements
•   Excellent communicator, both written and spoken
•   Experience with Agile Development methodology and tools (CSPO or CSM certification a plus)
•   Experience with project management tools such as JIRA, Confluence, and Power BI
•   Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines
•   Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action
•   Strong project management skills (PMI certification a plus)
•   Strong process management, negotiating, influencing, and problem-resolution skills

Preferred:
•   Familiarity with hospitality industry applications and processes
•   Ability to manage and work with on-shore and off-shore service providers
•   Familiarity with Marriott’s existing information architecture, application portfolio, and information management methodology
•   Graduate degree

CORE WORK ACTIVITIES

Technical Product Owner
•   Maintain a well-groomed product backlog of features to include refined user stories that are ready for development
•   Help define new product features and optimizations of existing ones, and incorporate them into product roadmaps
•   Support the definition of guest service product requirements and development of the product roadmap
•   Provide clear vision and scope documentation, use cases, workflows, and wire-frames to support development
•   Coordinate testing, acceptance and delivery of enhancements between vendor and MI business partners
•   Coordinate with support teams for defect resolution

Demonstrating and Applying Discipline Knowledge 
•   Provides technical expertise and support to persons inside and outside of the department
•   Demonstrates knowledge of job-relevant issues, products, systems, and processes
•   Demonstrates knowledge of function-specific procedures
•   Keeps up-to-date technically and applies new knowledge to job
•   Knowledge of and understanding of complex algorithms

Additional Responsibilities 
•   Proven ability to lead and work with cross-functional teams in support of specific business priorities
•   Ability to solve problems quickly, think strategically, and drive data-driven decision making
•   Ability to simultaneously manage multiple projects and aggressive timelines
•   Strong interpersonal skills and success in cross-functional relationship-building at all levels, ability to drive consensus through influence and fact-based approach
•   Effective written and oral communications skills with sensitivity to global communication needs
•   Thrives in a fast-paced, entrepreneurial environment
•   Demonstrates self-confidence, energy and enthusiasm in leading and influencing teams
•   Proficiency in Office software products and digital collaboration tools

MANAGEMENT COMPETENCIES 

Leadership
•   Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
•   Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
•   Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from