Manager, Event and Change Management

Company Description

Brightspeed has an exciting opportunity for a Manager, Event and Change Management to join our rapidly growing team! As the Manager, Network Planning, you will oversee a team of Event and Change Management Specialists responsible for interfacing with the network operations centers (NOC) to understand the scope and status of network outages, as well as other internal stakeholders to assess impacts of planned maintenance. This team is responsible for regulatory reporting of network outages and identifying customer impact associated with network outages or maintenance and communicating to customers. This team is also responsible for hosting recurring Network Reliability Calls to deep dive network outages and for coordinating Emergency Incident Response Team (EIMT) to manage network impacts related to wide-scale network impact.

Job Description

As Manager, Network Planning your responsibilities will include: 

• Responsible for managing a 24x7 team of 12-15 Event and Change Management Specialists
• Work across functional teams, such as NOC, Dispatch, Enterprise Repair, and Regulatory and Compliance, to address root cause of issues to improve regulatory reporting and outage and maintenance customer communications
• Provide and review monthly reports to management on team performance
• Develop KPI, scorecards, and analytics reporting to demonstrate track and report individual performance
• Build team technical skill sets to better understand and interpret network impacts
• Performing management of team including regular feedback, annual appraisals, and salary administration
• Balancing multiple priorities and initiating innovative solutions to streamline processes

• Promote collaboration and team building through effective communication skills
• Understanding and explaining complex technical information
• Providing technical leadership and supporting team members with day-to-day problem resolution
• Occasional travel required to meet with employees and leadership

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• 8+ years Telecommunication experience
• Bachelor’s degree or equivalent practical work experience
• Ability to work in appropriate Microsoft Office applications (MS WORD, PowerPoint, EXCEL, TEAMS) and other production and reporting systems

• Strong leadership, management, and organizational skills
• Innovative, analytical thinker and decision maker
• Strong problem solving and execution skills in driving transformation and change
• Exemplary written communication skills.  Must have the ability to understand technical network language and be able to translate to laymen’s terms for customers
• Must be able to develop and implement new processes and procedures that will increase productivity while lowering cost
• Ability to motivate others and work under pressure
• Exceptional analytical and problem-solving skills with the ability to articulate via written and through oral communication

BONUS POINTS FOR: 

• Prior industry experience in regulatory reporting
• Prior industry experience working in a NOC
• Experienced supervision in an Operations environment
• Experience executing multiple, simultaneous business transformation and process changes
• Bachelor’s degree or equivalent practical work experience

#L1-BH1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to