Inventory Control and Customer Advocate

Overview

Job Summary: Responsible for greeting and assisting customers in locating merchandise and deterring theft at the entrance and exit doors while ensuring total customer satisfaction.

 

Responsibilities

Job Duties:

• Greet each customer entering the store and aid customers by locating requested merchandise.
• React and conduct recoveries of merchandise from potential shoplifters by following company policy with customer service techniques.
• Assist management personnel in accurately completing incident reports when shoplifting incidents occur or when a recovery has occurred.
• Assist store personnel with exceptional customer service and aid in the deterrence of theft.
• Timely and efficient communication to Management or Supervisor on all incidents.
• Respond to all EAS activations, accurately complete the EAS Alarm Activity Log and communicate all FTD’s to Management or Supervisor.
• Follow proper procedures for store opening on testing of EAS Alarm system to ensure equipment is working properly.
• Request additional help as needed to maintain appropriate customer service levels or when suspicious activity occurs.
• Implement, Replenish and Maintain all EAS equipment in adherence to the EAS Program.
• Conduct EAS tagging and EAS equipment usage compliance on store specific or company driven EAS compliance items.
• Perform general housekeeping on the public view monitors and ensuring equipment is working properly.
• Assist with inventory management by communicating potential losses of merchandise to Management.
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Education:

• Minimum: High School Diploma (or currently enrolled in) or GED

 

Experience:

• Preferred: 0-2 years previous experience in related position

 

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Compensation:

 

$16.00 - 18.15 an hour

 

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education. 

 

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.