Commercial Applications Analyst (Remote or Onsite in MA/NC)

Commercial Applications Analyst (Remote or Onsite in MA/NC)  

Schedule: Mon-Fri 8am – 5pm Eastern Time

Location:  

This position is open to remote work within the United States. Preference will be given to candidates who are within commuting distance of our Durham, NC or our Westborough, MA locations and are open to an onsite work schedule.

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.  You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! 

Labcorp is seeking a Commercial Applications Analyst to join the National Sales Enablement (NSE) team and to work as part of the Salesforce functional and business team to drive adoption and enhancements to the Salesforce platform and related applications.  

RESPONSIBILITIES:  

• As a member of the Salesforce team, you will work with end users, business leaders, and application development teams.

• The Commercial Applications Analyst will gather, triage, and synthesize feedback and changes to the Salesforce platform. This person will maintain the backlog of work for the Salesforce platform and related applications and integrations. 

• You will collaborate with the scrum master and other members of the NSE team to prioritize, groom, test, and document changes to the Salesforce system. 

• Utilizing JIRA and project management tools and methods, work closely with the SFDC Admin and technical team to meet deadlines and work around project constraints to design and develop the system, as changes and issues arise. 

• Gather and synthesize end-user requirements and maintain a product backlog of requested enhancements. 

• Provide input into future phases of the Salesforce implementation, including adjacent applications, add-ons, and feature enhancements. 

• Drive enhancements that improve user adoption, improve the user experience, or improve the quality of data. 

• Coordinate and participate in acceptance testing for new features.   

• Triage, investigate, replicate, communicate, and drive defects and bugs to resolution. 

• Contribute to the detailed design and technology selection, especially Salesforce apps and features, providing inputs from their expertise, such as technology alignment and fit, best practices, and feasibility. 

• Compose and contribute to the set of artifacts needed to communicate Salesforce technical information for both the current team and future maintenance work, including scope documents, workflow diagrams, process diagrams and technical diagrams. 

• Collaborate with the NSE team and contribute to release notes, training plans and communication plans 

REQUIREMENTS:  

• Bachelor's degree 

• Multiple Salesforce certifications  ​

• At least 5 years of direct experience implementing Salesforce Sales and/or Service Cloud using Lightning Experience 

• Prior experience in a Salesforce Functional Analyst, Business Analyst, or Application Analyst role 

• Familiarity with Agile or Modified Agile methodologies. 

• Exper