Head of Global LINK Platform Support, North America, Managing Director

Who we are looking for

We are currently looking for Head of Globallink Platform Support North America, MD to oversee the Globallink platform support teams in the region. In this role, the candidate will be responsible for supporting the daily platform updates, monitoring of client inquiries and escalations, assisting with client onboarding and daily trading activities on the platforms. The candidate will also be responsible for monitoring and coordinating technical support for integration and connectivity workflows.

Why this role is important to us

The team you will be joining is a part of State Street Markets (SSM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to SSM business unit. As our investment research and trading arm, SSM’s number one goal is to enhance and preserve our clients’ portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.

Join us if making your mark in the capital markets industry from day one is a challenge you are up for.

What you will be responsible for

As Head of Globallink NA Platform Support, MD you will

• Manage a team of platform support specialists supporting all asset classes of the Globallink platforms.
• Leading the FundConnect NA platform support team supporting multiple trading venues.
• Provide Supervisory oversight of the day-to-day activity of the team
• Support the client implementation for all Globallink supported products to ensure accurate setup
• Coordinate with the Global Billing team to ensure reconciliation issues are addressed and resolved
• Work with the GlobalLink businesses to understand new / updated products, develop processes and procedures to support product operations, and implement changes within the team
• Ensure that processes and controls are adequately designed and operating effectively
• Manage internal and external reviews, including audits, assurance events, etc., that impact the support team
• Understand and stay updated on the regulatory environment in NA to ensure compliance with all relevant laws and regulations.
• Drive continuous process improvements
• Coordinate incident response efforts and client communications
• Support new product releases

• Assist with supporting vendor relationships and due diligence

• Manage production support oversight and coordinate incident triage

• Ensure client inquiries/issues are resolved timely

• Ensure adherence to all operational procedures and corporate policies

• Foster cross function relationships with leads from Business Solutions, Product Development, Sales and Business teams.

What we value

These skills will help you succeed in this role

• Strong strategic, analytical, and commercial skills

• Results driven, service/action-oriented delivery skills.

• Organizational and political agility; strong negotiation skills

• Dynamic Management – be comfortable dealing with various changes and adapting to different circumstances.

• Decision Making – ability to find data, insights, and proof points very quickly across the organization and synthesize to effectively make decisions to set future direction

• Working knowledge of a range of financial products including mutual funds, short-term money market instruments, and FX trading.

• Strong attention to detail and the ability to handle several projects simultaneously

• Ability to develop business relationships within and outside the organization

• Excellent interpersonal, communication, organizational and problems solving skills

• Ability to multi-task, balance workload and perform in a pressurized, deadline oriented environment

• Excellent communication and interpersonal skills, written and oral; confident in interaction with clients and senior stakeholders and executive leadership

Education & Preferred Qualifications

• Bachelor's degree with emphasis in finance, accounting, or economics or 15+ years of related financial industry experience

• Experience working as part of a Global organization

• Detailed understanding of operations with at least 10 years experience managing an operational role, preferably within a large Financial Institution.

• Global multi-jurisdictional regulatory experience preferred.

• Technical aptitude with wide range of applications, including but not limited to the MS Office suite

Salary Range:

$170,000 - $252,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range cou