Program Manager-Salesforce

Company Description

Informa is a leading international events, digital services and academic knowledge group. 

We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more. Informa is listed on London Stock Exchange and a member of FTSE 100, with 11,000 colleagues working in more than 30 countries.

Job Description

This role will sit within the Transformation Office in Informa Markets. Our team is focused on leading the transition of Informa Markets from a largely in-person events business to a more digitally focused organisation. Our work is varied, challenging, but fulfilling.

As a Program Manager, you will work in a hands-on, Agile Scrum environment to enable the realization of commercial outcomes through the product lifecycle. You will be:  

• Managing the end-to-end delivery of complex commercial solutions, establishing, and controlling project constraints and scope as defined by our Business and the broader Transformation Office
• Managing relationships and communication with all project stakeholders
• Agreeing approach to delivery within the delivery project team
• Plan and manage the overall progress, resolving issues and proactively managing risks
• Leading and coaching the project team as appropriate and according to the needs of the individual project
• Ensure that the scrum team adheres to scrum theory, practices and rules, and work as a servant leader within the project team
• Providing clear ownership for and visibility of the resolution of all project risks and issues
• Lead improvements to the efficiency and effectiveness of the project delivery service and contribute to the identification of areas of improvement
• Providing regular, constructive feedback to project team members and their line managers
• Report progress at regular intervals to the sponsor and using the relevant practices defined by the Transformation and Planning Office
• Develop and maintain effective and proactive relationships with all customers including suppliers and third parties
• Work closely with the identified Business Change Manager(s) to ensure they are proactively engaged and ready to accept the change and realise the benefits
• Assist the Head of Delivery/Delivery Director with the creation and management of business cases as defined by the Transformation Office
• Assist the Head of Delivery/Delivery Director with the management of the project budget and forecast and validating the business case/benefits throughout the course of the project

Qualifications

• Experience working with Salesforce
• Proven ability in delivering global programs that build capability and drive performance
• Significant experience of working as a program manager to deliver transformation activity in a complex environment
• Experience in supporting change in a global, matrix environment, persuading and influencing key stakeholders
• Ability to understand keenly the challenges faced by business functions and work seamlessly across different groups to drive business planning and execution
• Comfortable moving between the tactical and strategic
• Significant experience in managing budgets and resource allocation
• Experience working with and leading distributed teams
• Experience working with technology-driven business transformation initiatives

Other responsibilities

• Applicants should have a strong understanding of and hands-on experience with Agile practices, particularly Scrum, and must possess the ability to lead the team on scrum principles
• Self-directed, with a demonstrated ability to execute principles beyond formal training
• Must be able to lead and demonstrate value-added and outcome-driven practices to a team
• Strong communication and facilitation skills
• Strong conflict resolution skills. Must be able to facilitate and mediate team differences to achieve positive outcomes.

Additional Information

• Competitive Compensation
• Access to LinkedIn Learning and other development/training opportunities
• Health and Wellness Benefits (medical, dental, eye)
• 401K and Matching
• Employee Stock Purchase Program
• Generous PTO policy
• Work-life balance
• Additional discounts through various partnership
• The pay range for this position is $91,375 - $110,000 depending on experience. 

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be j