Lead, Pharmacy Operations

<div class="content-intro"><p><strong>Company Overview:<br><br></strong><a href="https://www.blinkhealth.com/">Blink Health </a>is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.&nbsp; Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.&nbsp;<br><br><a href="https://www.blinkhealth.com/blinkrx">BlinkRx </a>is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.&nbsp;<br><br>We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!</p></div><p><strong>Responsibilities:</strong></p> <p>Team Management &amp; Development</p> <ul> <li>Lead, coach, and mentor a team of Insurance Verification and Patient Outreach Specialists, to ensure the delivery of top-tier care for our patients and clients.</li> <li>Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met.</li> <li>Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards.</li> <li>Oversee the onboarding process, ensuring agents are equipped with necessary tools, knowledge, and resources to succeed.</li> <li>Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement.</li> <li>Address underperformance promptly through coaching, improvement plans, or, when necessary, termination processes.</li> </ul> <p>Operational Excellence</p> <ul> <li>Leverage data to assess team performance, making informed decisions to enhance efficiency and meet organizational goals.</li> <li>Monitor and manage workflow queues to ensure timely and accurate resolution of tasks.</li> <li>Set clear performance targets for agents and ensure adherence to service level agreements (SLAs).</li> <li>Identify operational challenges and implement innovative, data-driven solutions to optimize team and queu