Assistant General Manager- DCU Center

POSITION:  Assistant General Manager

DEPARTMENT: Administration

REPORTS TO: General Manager

FLSA STATUS:  Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

Under General Manager’s supervision, the Assistant General Manager coordinates the day-to-day activities of the various departments within the facility. Helps to facilitate optimum efficiency, maximize profits and provide exceptional customer service by performing the following duties individually or through subordinate supervisors.

Essential Duties and Responsibilities

• Implement facility policies and goals in accordance with the management contract, client’s objectives, and corporate policy.

• Meet with department heads to review activity, operating, and sales reports.  Determine changes to the programs and/or operations and oversee implementation with the department heads.

• Negotiate contracts and agreements with suppliers, promoters and tenants for necessary activities and services at the facility.

• Assist in the development of long-range plans and program objectives in accordance with the management contract and corporate policy.

• Guarantee all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations and emergency procedures are followed.

• Implement procedures within the departments to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.

• Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.

• Establish and maintain contact with booking agents, professional managers, promoters and others within the industry to encourage continual and regular use of the facility.

• Conduct post-event operational and financial review and analysis.

• Coordinate, implement and administer personnel development/training and safety/emergency procedures.

• Review and approve all purchasing, travel and promotional expense activity.

• Work extended and/or irregular hours including nights, weekends and holidays.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legend Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience          

• Bachelor’s degree from an accredited four-year college or university

• Minimum of five (5) years’ industry experience with al least three (3) of those years in a management function of an arena, convention center or stadium; or an equivalent combination of education and experience.

Skills and Abilities  

• Possess skills and experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and supervising personnel.

• Engage in much decision making that is generally governed by procedure and guided by policy.

• Demonstrate knowledge in the practices and ter