Customer Service Representative- Food Manufacturing

Job Purpose 

Professionally and accurately manage customer orders from receipt to invoice, ensuring orders arrive on time and in full. 

Essential Functions 

• Manage orders from receipt to the point of invoicing, ensuring each order has accurate manufacturing lead time, shipping method, pricing, and, if required, customer confirmation 
• Review shipped orders daily and prepare for invoice the same or next day after being released from the warehouse including final review of order details; proactively communicate to customer or contact anything that may impact how their order is received, e.g., shorts or delays 
• Promptly communicate both verbally and in written form with customers, brokers, and sales managers regarding any short or service concern  
• Manage inventory for discontinued stock (obsolescence) 
• Foster positive relationships with customers, brokers, sales managers, logistics service providers, and all internal and external partners 
• Research and investigate issues, find root causes, and develop proactive solutions to prevent recurrence 
• Comply with all food safety requirements, training, policies, and procedures  
• Perform other job-related duties as assigned 

Qualifications (Education, Experience, Competencies) 

• Associate’s degree and/or 3+ equivalent years of work experience  
• Customer service experience including transportation planning and working with 3PL service providers 
• Experience in food manufacturing as well as retail and foodservice distribution channels preferred 
• Strong computer skills including Microsoft Office with advanced skills in Excel; experience with SAP desired  
• Professional demeanor with strong written and verbal communication skills  
• Ability to identify and resolve problems with a willingness to collaborate as needed to address and implement solutions 
• Ability to effectively communicate with multi-level personnel as well as customers and their representatives 
• Ability to work cross-functionally, convey complex issues, and maintain confidentiality 
• Ability to organize, manage multiple priorities, maintain high attention to detail, and meet deadlines in a fast-paced environment 
• Ability to think quickly and handle frequent change 
• Self-motivated, goal oriented, quality driven, and capable of working independently