Customer Success Representative

As a member of the Sales Team at OnLogic, you will focus on developing strong, profitable relationships with an established client base. We are not a one size fits all shop; our customers have very different application needs, and no one system works for all. Successful candidates will thrive in a fast paced, goal-oriented environment and have the natural curiosity to find the right solution for our customers.

On an average day, you’ll

• Frequently engage with customers through proactive communication to strengthen relationships, retain existing business and identify new opportunities.
• Work collaboratively with OnLogic’s internal Finance, Engineering, Technical Support, Assembly and Fulfillment Teams to provide the best possible solution to customer needs.
• Work proactively with OnLogic team members to identify and resolve customer issues that affect current or future business.
• Manage, organize and respond to inbound inquiries via phone and email.
• Generate quotes, process purchase orders and set manufacturing lead time expectations.
• Interface with our Customer Relationship Management tool on a daily basis to ensure all information is accurate and up to date for each customer account.

The team you will be joining:

• Sales: Our sales team is made up of a range of highly-impactful roles, with opportunities to demonstrate great sales leadership and customer service at every stage of the sales cycle! Our sales roles include:
  • Account Executives: Focus on winning our largest new opportunities with global technology leaders.
  • Account Managers: Manage and grow our most important customer relationships.
  • Customer Success: Retain and strengthen relationships by providing a great customer experience.
  • Inbound Sales: Field and qualify global technology innovators who are looking for a true consultative partner to provide solutions.
  • Sales Engineering: Experts in assessing customer needs and providing the best possible solution - every time.
  • Sales Operations: Process driven leaders who optimize our workflows and data driven approach in a rapidly scaling organization.
  • Partnership Managers: Focus on developing new opportunities through business development effort with our partners
  • Learn more about Life at OnLogic.

Requirements

• You have at least three years of sales or sales support experience.
• You have a Bachelor's degree or work experience in a technical environment.
• You have demonstrated the ability to excel in a collaborative, team-based environment.
• You are able to deliver engaging presentations to key stakeholders and decision makers in a B2B sales environment.
• Experience with computers or with selling a highly technical product is a plus.
• Ability to work in the U.S. without visa sponsorship.

Who we're looking for:

• A self-starter who is energized by the opportunity to adapt to shifting priorities.
• A natural problem solver who thrives in a goal oriented team environment.
• A strong communicator with the ability to provide an exceptional customer experience.
• A proficient relationship-builder with an eye for continuous improvement.
• Entrepreneurial-minded with a strong drive and desire to be part of a rapidly growing business.

Who we are:
OnLogic is growing, and we want to give you the same opportunity to grow in your career! We design and manufacture specialized computers and hardware solutions for companies all over the world, helping them to make the seemingly impossible possible. Our computers are designed to work where others would fail, and it's our vision to be the first choice in industrial computing. To make that vision a reality, we've built a team of ambitious problem solvers, guided by the company's core values of Open, Fair, Innovative and Independent. We have an open office, open salaries and strive to be fair and transparent in our decision making. We encourage input and feedback from every member of our team and look to improve ourselves and our business every single day.

OnLogic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To learn more about our values, our mission and what it's like to work at OnLogic, visit www.onlogic.com/careers.

Benefits

We determine final compensation based on discussions with applicants and their experience in similar roles.

• The salary ra