Supervisor, Patient Accounts Operations

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• Position Summary

  • Responsible for supervising and coordinating the daily operations of Single Business Office (SBO) teams for Self-Pay, Balance-after-Insurance, Client Billing, Vendor Management, Corporate Mail Room and miscellaneous support teams to complete Revenue cycle functions.

  Principal Accountabilities

  • Leadership Competencies:  Business Acumen, Collaborates, Developing People, Focus on Results, Leading Effective Teams, Managing Change, Personal Leadership, and Strategic Thinking
  • Standards of Performance:  Respect, Integrity, Compassion, Collaboration, Stewardship, Accountability, Quality

  Education

  • Bachelor’s degree in a Healthcare or Finance related field preferred

  Licenses and Certification

  • Fair Debt Collection Practice Competency
  • Bankruptcy proficiency exam
  • Epic Certification version 2018 and continuance of new version training (NVT).  Single Billing Office, Self-Pay follow-up within 6 months of hire/transfer date

  Role Specific Responsibilities ​

  • Disseminates information to user departments of changes to billing and collection rules and regulations affecting SBO Operations defined in the Position Summary above.
  • Works collaboratively with revenue cycle leaders to achieve strategic initiatives.
  • Leads the development of internal controls to ensure proper billing, follow-up and collection procedures of accounts receivable affecting SBO Operations.
  • Maintains compliance with job relevant Federal and/or State Regulatory requirements, including but not limited to, Patient Fair Billing Act, 501(r) Billing, Collections, Financial Assistance, Bankruptcy, Estates, Crime Victims, and Bad Debt .Stays current on industry programs and/or newsletters and demonstrates initiative to educate appropriate departments.
  • Supervises, monitors, evaluates and manages revenue cycle vendor partnerships to ensure appropriate vendors performance.  Provides timely vendor performance feedback to vendors and organizational leadership   Promotes good vendor relationships and serves as a liaison between vendors and organizational leaders and staff.

Compensation (Commensurate with experience):

$51,168.00 - $79,310.40