Sales Engineer & Customer Success Manager

Department: Sales

Employment Type: Full Time

Location: Paris, France

Reporting To: Camila Gonzalez Arango

Compensation: €55,000 - €75,000 / year

Description

We are hiring a Sales Engineer & Customer Success Manager to join our team! 
As a Solutions/Sales Engineer, you will be the technical expert in the sales process and the internal technical voice of prospects.

You'll be able to blend business acumen, technical knowledge, and persuasion together while dealing with novel questions, understanding the pain points of prospects, and creating a compelling solution story on the fly.

Ideal candidates will be based in Paris, France. We are open to hiring candidates elsewhere in France, however at this time we are not hiring outside of France.

About this role✨

As a Solutions Engineer & Customer Success Manager, you will be accountable for:

• Developing a deep technical knowledge of our products, including their strengths, limitations, and value-drivers;
• Understanding technical requirements and translate those needs into tangible solutions;
• Partnering with Account Executives on opportunities and site visits;
• Plan, prepare, and execute tailored product demonstrations to show how the product satisfies requirements and solves problems;
• Conduct Proof of Concepts (POCs), simulations, and sandbox exercises to demonstrate product capabilities
• Assist in answering and validating technical responses for RFPs;
• Test new features and add prospect feature requests based on opportunity size;
• Own a few ongoing implementations and small active accounts to ensure continued knowledge development and closeness to product and customers. 
• Assist the PSM and current clients on tasks such as data analysis, simulations, training, data imports, QBRs and system migrations.

About you ✨

You have...

• Proven customer-facing experience in a pre-sales role or equivalent (3+ years minimum), either as a Solutions Architect, Technical Support or Customer Success Manager;
• Proven experience learning new technologies while in a Solutions Architect/Engineer, Technical Support or Customer Success Manager role
• Interest in working in a hybrid position: you will have a technical focus to solve problems but must also feel comfortable dealing with customers and coming up with well-crafted answers on the spot;
• You are proactive, curious and can work autonomously
• You are skilled at breaking down problems, identifying root causes, and proposing potential solutions.
• Excellent communication skills, with a strong ability to build rapport and credibility as a confident subject matter expert
• You are fluent in both English and French

It will be considered a plus if you have:

• Experience in the mobility industry 
• Experience working on long and complex sales cycles
• Experience working in and/or passion for transit/transportation
• Technical experience with GIS, APIs or data science;
• Proven to grow in an organization by self-learning new skills and competencies;
• Experience working with RFPs
• Fluence in Spanish or another European language