Asst. Dir. of Admission for Visitor Services & Ambassador Prog.

Position Overview

The Assistant Director for Visitor Services & Ambassador Program will be an integral part of the Enrollment Management Visitor Services team. S/he will manage the Merrimack Ambassador Program and assist in the supervision and organization of the Welcome Center.

The Assistant Director for Visitor Services & Ambassador Program works with the Merrimack Ambassador Program through all stages of program organization. This includes program development and improvement, hiring and training focusing an emphasis on diversity, administrative support, student payroll, and implementing structural and hierarchy changes. All activities of this position and the Merrimack Ambassador Program are intended to support and enhance the work conducted by the Enrollment Management division.

In addition, this person works with visitors through every stage of the campus visit process. The Assistant Director for Visitor Services & Ambassador Program oversees the appointment schedule, monitors the availability of visit opportunities and coordinates those working in the Welcome Center to ensure a smooth operation and best possible experience for all visitors. This person will present on average 4-5 weekly admission information sessions and conduct prospective student interviews.

This position works closely with the AVP for Visitor Services and Events and other members of

the Welcome Center team to provide quality customer service and innovative campus

programming.

Primary Responsibilities:

• Present on average 4-5 weekly admission information sessions to prospective students and families.

• Oversee the Merrimack Ambassador Program including hiring, training and evaluating approximately 60+ student ambassadors during the school year, and summer to provide adequate office coverage.

• Progress the Merrimack Ambassador Program through program development and management and implementing a successful structural hierarchy.

• Implement student schedules for office coverage depending on office-wide priorities.

• Conduct monthly meetings and trainings for all new ambassadors, along with weekly one-on-ones with the Executive Board.

• Maintain excellent organizational skills to ensure clear and consistent messaging to the Ambassadors and Welcome Center staff.

• Manage all aspects of the Campus Tour including route planning for both daily visits and large-scale events. Coordinate with campus offices to ensure the tour route is well maintained.

• Assist in event execution for recruitment and yield events on campus to ensure these events meet high standards, this would include Open Houses, Admitted Student Days and other events.

• Collaborate with the AVP for Visitor Services and other members of the Welcome Center staff to continually identify areas to enhance a high-quality visit experience and an innovative tour that sets our college apart from others.
  
  

Qualifications:

• Bachelor’s Degree required; Master’s Degree preferred.

• 2-3 years of higher education experience, preferably in admission or visitor services.

• Experience with Slate CRM is preferred.

• Commitment to providing exceptional customer service to internal and external customers.

• Organized and detail oriented with the ability to prioritize and manage multiple responsibilities at all times.

• Exceptional written and verbal communication skills, including the ability to effectively document policies and procedures.

• Flexibility and willingness to work outside of normal business hours and extended days with the ability to juggle competing priorities effectively.

• Commitment to and experience with diversity, equity, and inclusion and experience working with diverse student populations.

Application Materials Should Include:

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