Senior Director, UNT One Stop Operations

Title: Senior Director, UNT One Stop Operations

Employee Classification: Sr Dir Integrated Student Svcs

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Enrollment Management -Gen

Department: UNT-Vice President Enroll Mgmt-164200

Job Location: Denton

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.   We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.   Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The primary purpose of the Integrated Student Service Center (ISSC)/UNT OneStop is to provide a progressive and simplified student experience across the areas of financial aid, student accounting, money management, registrar and admissions. Central to the ISSC model is to promote a culture that supports customer service, student satisfaction, retention, and student success.

Position Overview

The Senior Director, UNT One Stop will be responsible for executing operational functions related to comprehensive and holistic enrollment and financial services offered through the Integrated Student Financial Center (UNT One Stop), including admissions, financial aid and scholarships, financial advocacy/literacy, financial intervention/support, ID cards, and billing and payments of student accounts. Leads the execution of service delivery for a multi-pronged enrollment and financial customer service model at both UNT and UNT Frisco.

The position reports to and collaborates with the Associate Vice President, Student Accounting & UNT One Stop on strategic planning to develop and enhance service models that promote seamless interactions across all enrollment and financial service functions.

Minimum Qualifications

Bachelor's Degree in related field and seven years of closely related professional experience; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

• Knowledge of effective managerial methods and techniques and how to establish and maintain an effective workforce.
• Ability to plan, assign and supervise the work of subordinates.
• Extensive knowledge of University policies and procedures related to functional area (or ability to rapidly assimilate).
• Extensive knowledge of Texas rules and regulations related to functional area (or ability to rapidly assimilate).
• Ability to plan and conceptualize and make sound business decisions.
• Must exercise considerable independent and professional judgment in matters of significance.
• Strong presentation skills.
• Strong problem-solving skills.
• Strong critical thinking skills.
• Strong planning and project management skills.
• Ability to communicate effectively with diverse populations verbally and in writing.
• Ability to develop and maintain effective working relationships.
• Ability to work independently.
• Knowledge of safety and security precautions appropriate to work performed.

Preferred Qualifications

A success