Customer Service Representative

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

For our site in Verviers, Belgium | Lonza we are looking for a Customer Service Representative to coordinate and handle all customer requests and demands in order to grow our business, increase market share, increase market knowledge and reach the commercial goals. Provide a link between Lonza and its external customers in order to provide optimal service and guarantee total customer satisfaction.

Key responsibilities:

• Be the primary contact for the customer and interact with Sales teams on a day-to-day basis

• Work with Finance on any customer credit problem that affects the shipment of orders

• Handle any customer inquiry, complaint and order accurately – with the assistance of other departments – providing product related and technical information as requested

• Daily contacts with customers

• Perform other duties as assigned

Key requirements:

• Bachelor or equivalent experience

• Customer service experience recommended

• Very good knowledge in French, English and Germ

• Team player, autonomous, resourceful and good adaptability

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.  

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.