Altera Client Success Executive

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

***CLIENT SUCCESS EXECUTIVE ***

Remote Role 

The Client Success Executive (CSE) serves as the voice of the client to Altera and the voice of Altera to the client.

Overview

Are you passionate about building lasting partnerships and delivering exceptional service? At Altera, we are seeking a dedicated Client Success Executive (CSE) who will serve as the cornerstone of our client relationships. As a CSE, you will not only be the main point of contact for our clients but also a strategic ally who ensures their success and satisfaction.

By immersing yourself in understanding both our clients and those they serve, you will align strategically with C-Suite leadership within their organizations. Your goal? To deliver nothing short of insanely great service, anticipating their needs while driving robust adoption of our solutions, maximizing expansion opportunities, and minimizing client attrition.

This role isn't just about maintaining relationships—it's about proactively partnering with our clients and internal stakeholders at Altera. Through meticulous strategic planning and precise tactical execution, you will ensure remarkable client experiences with our products and services.

Key responsibilities include reviewing client financial and business objectives, devising actionable strategies to support them, and diligently tracking progress against Key Performance Indicators (KPIs). You will conduct operational reviews, generate insightful reports, and spearhead escalated support and service initiatives. Additionally, your expertise will contribute to resolving outstanding accounts receivable issues and supporting sales efforts to enhance the reach of Altera solutions.

If you thrive in a dynamic environment where your strategic acumen and client-centric approach can make a real impact, we invite you to join us in driving the success and growth of our client base. Apply now and become an integral part of Altera's commitment to excellence in client satisfaction and partnership.

Competencies:

• Client Focus: Dedicated to meeting expectations and requirements of internal and external customers. Acts with customers in mind. Establishes and maintains effective relationship with customers and gains their trust and respect.
• Decision Making - Speed and Quality: Uses orderly decision methods, models or ways to think. Doesn't jump to conclusions based on narrow perspective or historical solutions. Comfortable making decisions on complex situations.
• Interpersonal Savvy: Relates to a variety of people, has good listening skills and is approachable. Builds credibility and trust.
• Persuasion, Communication, Conflict: Listen to others more than speaking, able to address conflict, able to collaborate effectively with others. Able to influence others to achieve desired client outcomes and will exude interest in their clients and their businesses. Ability to adapt communications to the audience.
• Negotiating: Has done the necessary homework to negotiate from a point of strength. Not afraid to take tough stands, listens well, seeks out common ground.  Able to be diplomatic, direct, and polite.  Not afraid to walk away from a bad deal.
• Organizational Agility: Learns how the organization works. Builds relationships to assist in maneuvering through complex organizations. Has patience to learn.

Responsibilities

• Deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements.
• Continue to raise the question of how we bring more value to the table through the combination of deep knowledge of the client's environment and our solutions and services.
• Ensure through personal and organization actions, demonstrate that we care and have an appreciation for the patients that our clients serve. 
• Spend time on site with various constituents of the hospital.  Participating multiple client touchpoints.
• Share insights that demonstrate that we heard the client.  Proactive efforts that address client challenges that were informed by our deep engagement and listening with the client.
• Look for quick wins that allow our client to be viewed well by their internal clients.
• Serves as the primary escala