VP of IT

Position Overview

 

As a key member of the Senior Leadership Team, the Vice President of IT will report to the CEO and be the strategic leader responsible for overseeing all aspects of the company's technology landscape. This includes operational excellence across customer-facing technologies (e.g., e-commerce platforms, in-store systems), internal enterprise applications (e.g., ERP, CRM), IT infrastructure, cybersecurity, data storage, and end-user support. The VP of IT will play a critical role in enabling business growth, enhancing customer experience, and ensuring the security and reliability of all IT systems, supporting both our retail stores and our online presence. This role requires a leader with a deep understanding of retail technology trends, strong business acumen, and the ability to build and lead high-performing teams.

 

 

Position Details

Work Environment:

Our culture at Duluth Trading Company values in-person collaboration for learning and creativity. This position, based at our headquarters near Madison, WI, is structured as a hybrid role. You will be required to be onsite for two weeks per month, as well as for key meetings. Outside of those times, you’ll have the flexibility to work remotely in the United States. 

 

What You’ll Do:

• Strategic IT Leadership: Develop and execute the IT strategy and roadmap in alignment with overall business objectives, ensuring technology initiatives support revenue growth, operational efficiency, and an exceptional customer experience across all channels (stores and online).
• Customer-Facing Technologies: Lead the selection, implementation, and optimization of all customer-facing technologies, including e-commerce platforms, point-of-sale (POS) systems, in-store digital experiences, and customer relationship management (CRM) systems.
• Enterprise Applications Management: Oversee the implementation, management, enhancement, and integration of core enterprise applications such as ERP, merchandising systems, supply chain management, and operational tech, ensuring they effectively support business operations.
• IT Infrastructure & Operations: Direct the design, implementation, and maintenance of robust and scalable IT infrastructure, including networking, servers, cloud environments, and data centers, to ensure high availability and performance for both online and in-store operations.
• Cybersecurity & Risk Management: Establish and enforce comprehensive cybersecurity policies, procedures, and technologies to protect company data, customer information, and intellectual property from internal and external threats. Lead incident response planning and execution.
• Data Strategy & Storage: Develop and implement a comprehensive data strategy, including data governance, data warehousing, business intelligence, and analytics capabilities to leverage data for informed decision-making across the organization. Oversee secure and efficient data storage solutions.
• Endpoint & Desktop Support: Lead and optimize the desktop and endpoint support functions, ensuring efficient and effective resolution of technical issues for all employees across corporate offices and retail locations.
• Vendor Management: Evaluate, select, and manage relationships with key technology vendors and service providers, ensuring cost-effectiveness, service level agreements (SLAs), and strategic alignment.
• Compliance & Governance: Ensure all IT systems and processes comply with relevant industry regulations, data privacy laws (e.g., PCI DSS, GDPR, CCPA), and internal governance policies.
• Shape Strategy: Develops distinctive strategies to achieve and sustain competitive advantage. Anticipates risks and devises contingency plans to manage them. Translates broad strategy into clear objectives and practical action plans. Focus the organization on efforts that add significant value. Align the organization and allocate resources according to strategic priorities.
• Visionary Thinking: Develop a clear vision for the future of the business. Convey a clear sense of the organization's purpose and mission that captures the imagination of others. Maintain a long-term, big picture view of the business and identify long-term, future needs and opportunities. Recognize when to shift strategic direction to gain a competitive advantage. Challenge status quo thinking and assumptions. Come up with fresh perspectives, innovative, breakthrough ideas that create value in the marketplace. 
• Inspiring Trust: Establish open, candid, and trusting relationships. Maintain high standards of personal integ