Solutions Engineer, Small Business

 Say hello to opportunities.

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for:  The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in start up environment? We are looking for candidates with an entrepreneurial spark!

Key member of the customer facing sales team having primary responsibility for providing pre-sales technical support for all RingCentral products and services. Interacts directly with all levels of management on the customer accounts including the executive management team. Identifies key customer requirements and presents RingCentral solutions that meet those requirements.

Job Duties:

• Provide pre-sales technical and sales support for accounts in assigned segment.

• Develop and maintain expert understanding of all RingCentral applications and products.

• Assist SE team with hardware and software lab testing

• Assist with answering technical questions for Mass Market sales teams.

• Perform Proof of Concept (POC) onboarding support for Mass Market opportunities.

• Responsible for continued education on the platform and underlying technologies.

• Present ongoing product training for small business sales teams.

• Transfer industry, technical, and product knowledge to internal and external teams.

• Keep up-to-date on relevant competitive solutions, products and services.

• Develop advanced system configurations and implementations in response to customer needs and requirements.

• Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and drivingdevelopment of key features with the product team.

• Create and maintain a demo/tester environment for the RingCentral EX and CX portfolio, as well as key integrations.

• Actively participate as a SME for RingCentral products and technologies

To succeed in this role you must have experience in:

• 5+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS

• (Software as a Service) environment, or equivalent, relevant experience.

• 3+ years of contact center experience, preferably with cloud contact centers.

• Fluent in English (both written and verbal).

• Excellent written and verbal communication skills.

• Excellent presentation and demonstration skills.

Desired Qualifications:

• Ability to provide technical leadership to the account team.

• Ability to teach other members of the team and act as a mentor as required.

• Requires an action oriented individual with a very strong initiative to be successful.

• Willingness to take ownership of accounts and account related actions.

• Must be able to coordinate across various groups and functional teams.

• Ability to complete job responsibilities with minimal supervision.

• Demonstrate ability to implement, drive and track projects

• Ability to apply solutions, technology and products to a business opportunity.

• RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.

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