Customer Svcs Specialist

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:

Customer Svcs Specialist

Institution:

Rochester Community and Technical College

Classification Title:

Customer Svcs Specialist

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

Rochester

FLSA:

Non Job Exempt

Full Time / Part Time:

Part time

Employment Condition:

Classified - Seasonal (Seasonal)

Salary Range:

$20.02 - $28.79

Job Description:

The position exists to support clinic operations by 1) providing client support services; 2) maintaining clinic office procedures and processes; 3) managing patient and financial records. 

Principle Responsibilities and Results 

• Schedule patient appointment in the Dental Clinic. 

• Send appointment reminders to patients. 

• Greet patients and attend to patient needs prior to their appointment. 

• Assist with patient appointment records and paperwork

• Collect and bill fees for services. 

• Run account reports.  

• Submit dental insurance claims. 

• Collect and submit dentist timesheets. 

• Manage patient files and send patient radiographs to dental offices. 

• Maintain patient appointment records. 

• Implement other clinic financial record practices. 

• Perform other duties to ensure the smooth functioning of the dental departments, including Winchester Wellness, and maintain the reputation of the organization as a viable business partner.

• Conform to state, system, and College rules, including policies, procedures, contracts, regulations, laws, mandates, and Standards of Excellence Expectations. 

Minimum Qualifications

• Human relations sufficient to assist customers and represent the College in a positive manner. 

• Oral and written communication sufficient to assist a variety of clients. 

• Knowledge of general office equipment and procedures.

Preferred Qualification 

• Dental record management experience. 

• Ability to function independently to carry out assigned tasks and duties.  

Work Shift (Hours / Days of work)

Mon 7:30am-5:00pm, Tues 7:30am-4:30pm, Thurs 10:30am-5:00pm

*Position will temporarily end 05/15/25 then begin again 08/20/25 for academic year.

Telework (Yes/No)

No

About

Rochester Community and Technical College (RCTC) is a comprehensive two-year college in the Minnesota State system. RCTC offers over 70 programs in 10 pathways with both liberal arts and career/technical education academic options.

Working together to improve the state we love. 

What do Minnesota's State employees have in common? 

• A sense of purpose in their work

• Connection with their coworkers and communities

• Opportunities for personal and professional growth

Benefits 

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include: 

• Paid vacation and sick leave 

• 12 paid holidays each year 

• Low-cost medical, dental, vision, and prescription drug plans 

  • Fertility care, including IVF

  • Diabetes care

  • Dental and orthodontic care for adults and children 

• 6 weeks paid leave for parents of newborn or newly adopted children

• Pension plan that provides income when you retire (after working at least three years)

• Employer paid life insurance to provide support for your family in the event of death

• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury

• Tax-free expense accounts for health, dental, and dependent care 

• Resources that provide support and promote physical, emotional, social, and financial well-being