Collections Administrative Coordinator

Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!o   Competitive base pay and performance bonuses, dependent on roleo   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disabilityo   401K with employer match and 100% immediate vestingo   Paid Time Off (PTO) and paid company holidays to help you balance work and personal lifeo   Paid Volunteer Time Off (VTO) Annuallyo   Tuition Reimbursement o   Parental Leave o   Business casual work environment
What does it mean to be a Collections Admin Coordinator II at GLS?
The Collections Admin Coordinator II is responsible for specialty activities and/or specific administrative functions as assigned. Additionally, this position will cooperate with external vendors, 3rd parties, and customers to complete required processes in accordance with state, federal, and company guidelines.

How will you drive value within the organization as a Collections Admin Coordinator II?

• Review and manage assigned account queue, completing timely research to validate customer information and update accounts accordingly
• Work collaboratively with outside vendors in the disposition of collateral as assigned. This may include but is not limited to working with vendors such as forwarders, auction houses, and impound lots.
• Review and maintain reports for accuracy and to aid in specialty processes (liquidation, repossessions, recoveries, etc.)
• Maintain oversight of assigned inventory including finding requested data for accounts and providing proactive resolutions
• Ensure all assigned account actions are completed in a timely manner, and investigate the cause of any delays. This may include but is not limited to actions and processes related to titles, repossessions, charge-off procedures, recoveries, and skip tracing.
• Ensure paperwork, legal notices, and other documentation are properly created, recorded, and/or mailed in a timely manner
• Obtain necessary documents and updates from repossession agents, state and/or local government, and other third parties, and accurately document into appropriate system(s)
• Perform expenditure activities, including but not limited to preparing accurate invoice files, submit for payment and reconciliation, request reimbursement of unapproved charges, and review expenses to validate contractual compliance and accuracy
• Communicate with customers through a variety of methods, including but not limited to calling, text, email, chat, etc.
• Ensure compliance of state and federal regulatory guidelines in all procedures
• Perform additional assignments as required by the needs of the company or as directed by management

What should you already know to be successful as a Collections Admin Coordinator II?

• High school diploma or equivalent required.
• Internal candidates at the coordinator one (C1) level with commensurate GLS (Global Lending Services) experience and a track record of sustained, top performance against company standards may be considered.
• Experience in a similar customer service / collections role desired
• Excellent interpersonal skills: friendly and tactful with the ability to work with others, effectively manage conflict, exercise sound judgment, interact with peer level associates within the organization.
• Strong oral and written communication skills
• Team player that can adapt in a fast pace and changing environment. 
• Intermediate computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required. 
• Ability to work effectively with a diverse customer and workforce population