Outpatient Manager

Job Title:                    Outpatient Manager

Reports to:                 Director of Treatment Services 

Level:                          Experienced

Location:                    Nashville

Classification:           Full time, exempt,

Education:                 4-year degree +

Mission:        

The Next Door Recovery provides a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.
 

Summary:     

Provide clinical management and oversight to TNDR-Nashville's continuum of treatment services, with special emphasis on outpatient programing, which includes Partial Hospitalization, Intensive Outpatient and MAT Outpatient services; also provide a minimum of 15-20 hours of client services per week in assigned programs.

Primary Responsibilities and Duties include the following:
 

• Manage client census, quality of care, and performance of staff to identify areas of improvement
• Ensure department goals are being met and adhering to approved budgets
• Seek opportunities for additional groups and new outpatient options (ex. telehealth, evening groups, etc)
• Identify partnerships and opportunities that will increase inbound calls and inquiries from individuals seeking addiction treatment option for themselves, a loved one, or a client/patient with an emphasis on Outpatient client referrals.
• Manage and coordinate support to outpatient staff including care manager/therapist and contract staff.
• Provide and coordinate group, individual, and crisis counseling for TNDR-Nashville’s outpatient treatment services.
• Provide support for outpatient services decisions and client concerns with support of the Director of Treatment.
• Coordinate family services for clients when needed. 
• Work with TNDR staff to provide consultation and assistance as needed for client situations re: mental health, addiction and/or safety concerns for any client involved in TNDR’s recovery-oriented system of care. 
• Provide a minimum of 15-20 client contact hours a week.  This can include group sessions, individual sessions and other encounters with the clients. 
• Coordinate staffing needs for TNDR outpatient programing at TNDR Nashville.
• Administer ASAM, psychosocial assessments, and oversee the development of  treatment plans.
• Ensure timely and professional documentation to support client interactions and coordination of services per the documentation guidelines outlined TNDR.
• Ensure that all policies and procedures of TNDR are followed at all times.
• Perform internal program audits to ensure quality of the clinical records.
• Develop, maintain and enforce systems to ensure integrity and compliance.
• Responsible for adherence to standards of evidence-based practice within TNDR-Nashville’s continuum of clinical services.
• Responsible for ensuring quality therapeutic care to the clients served by TNDR’s clinical services at TNDR-Nashville;while adhering to the federal and state licensing statures.
• Attend scheduled meetings with TNDR or as directed by supervisor.
• Assist with preparation of external audit responses, follow up and monitor compliance with corrective action plans if applicable.
• When possible, participate in task forces, in-services, trainings, and other community educational networking opportunities to educate others about TNDR, Inc. programs and to promote partnerships and sponsorships whenever possible.
• Additional responsibilities as assigned.

Education and Experience:

• Master’s degree in counseling or social work required.
• Current license, actively pursuing license or license-eligible in mental health or social work is required.
• At least 5 years experience working directly with those who have substance use and/or mental illness is required.
• Minimum 1-3 years experience in supervisory experience

Other Requirements:

• Possess proficient computer skills Outl