Assistant Manager, Merchandise Operations

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

 

The Authentication, Assistant Manager  is a managerial role, who will oversee the development of the Authentication team and track the continued progress of the Authenticators productivity, corrections, attendance, payroll and scheduling.

What You Get To Do Every Day

Primary duties and responsibilities:

• Create and populate teams and individuals productivity trackers
• Maintain teams master tracker
• Track teams corrections from copy editing team
• Complete department payroll via Namely
• Track team’s attendance and scheduling
• Maintain positive team culture

Management & Communication

• Attend all merchandising and authentication meetings
• Communicate merchandising and authentication initiatives and strategies to copywriting team and managers
• Send out meeting minutes
• Assist with communicating necessary disciplinary measures

• Key point of contact for Namely
  • Track attendance policy
  • Review and approve PTO/VTO/UTO requests
  • Approve time cards & submit payroll
  • Oversee timecard adjustments
• Update and maintain team calendar
  • Assist with birthday and anniversary announcements in huddle
• Ensure copy editing corrections doc is cleared out within 48 hour SLA
• Send out meeting minutes after management, lead and team meetings 
• Email individual correction and return rate emails

Training & Team building Tasks

• Assist with onboarding new hires
• Maintain and produce positive influences on team culture
• Facilitate SNAPs on a weekly basis

Reporting Analysis & Projects

• Build monthly individual trackers
• Oversee bi-weekly production accountabilities
• Populate all copy editing corrections into correction tracker
• Oversee monthly correction accountabilities 
• Oversee master employee logs

Scheduling

• Some holidays and weekends may be required
• Early & late hours required

What You Bring To The Role

• Highly motivated, dependable and proactive
• Able to lead by example
• Great time management skills and ability to prioritize daily tasks
• Able to work independently but has the ability to manage a large group in a team environment
• Strong communication skills
• ‘Can-do’ attitude
• Solution minded and detail oriented
• Thorough understanding of TRR and copywriting department protocols and procedures
• Comfortable with Excel/Google Sheets

The expected salary range for this role is $60,333.00 - $70,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GH4035 #LI-SM15 #LI-Onsite

 

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

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