Business Analyst - Connected Services

Company Information

PACCAR, Inc. is a Fortune 500 company established in 1905 and is recognized as a global leader in the commercial vehicle, financial, and customer service fields. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under its internationally recognized brands Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and provides customized financial services, information technology and truck parts related to its principal business.

 

Your next career move is waiting at PACCAR whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services. Join the PACCAR team today!

 

Division Information

PACCAR’s Information Technology Division (ITD), located in Renton, WA utilizes cutting-edge technology to provide systems development, consulting, voice and data communications services to the entire Corporation, which has high visibility in the technology sector.

 

The Role/Team

We are looking for a result-oriented person – the kind of contributor who is willing to get into the details and wants to make a big difference for our business by being a part of developing best-in-class systems solutions to support our diverse business teams.  This position will be coached to research and resolve problems, develop specifications from business requirements, coordinate technical support, and contribute to software and process solutions for Peterbilt IT supported Applications.   The Business Analyst will participate in creating solutions, will develop specifications or process diagrams, produce deliverables related to the project(s) assigned and assists in post implementation support and system enhancements.  This position will participate in gathering, compiling, testing, and synthesizing information with regard to core technology, processes or systems. This position is located in Renton, WA.

 

Job Functions/Responsibilities

• Coordinate prioritization process.
• Perform User Story Analysis and extracts requirements for stories.
• Gain an in-depth knowledge of the business requirements. 
• Develops and executes functional test cases.
• Coordinate User Acceptance Testing with business customers.
• Works with customers in defining and proposing alternative solutions for changes and break fixes.
• Provides input on solution and business requirement document.
• Gain enough technical details of a project to participate in the estimations process.
• Supports implementation of process improvements, best practices, and high-quality solutions.
• Provides system support for production issues by troubleshooting and recommending solutions.
• Performs organizational tasks regarding change control, incident management and audit.
• Works with product owner and customer to identify and document requirements that will be used to produce systems requirements documentation.
• Contributes to department process improvement activities.
• Help document and coordinate go-live activities.
• Participate with creating business process diagrams.

 

Qualifications

• 3-5+ years business or configuration experience in Business Analyst or Developer role.
• Ability to stay organized.
• Demonstrated experience in the delivery of service and change using Agile Methodologies.
• Demonstrated ability to communicate both verbally and in writing within own team and business.
• Customer service oriented.
• Proven to be able to work well under pressure.
• Competent understanding of Business Analyst processes including requirement gathering and delivery

 

Education/Training

• Bachelor’s degree in Business Administration, Computer Science, Information Systems or other related field.
• ITL Foundation Certification preferred.

 

PACCAR Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement