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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This role will be working out of our Charlotte, NC office with a workstyle of 5 days/week in-office.

Responsible for leading and influencing operational teams that execute on process, Robotics administration, client experience, incident management and efficiency related to Retail Banking Operations. Ensure that the team works within the established risk framework to deliver critical information that enables our teammates to deliver on the client experience.

Enable the DCXM Global Operating Model to scale integrated Product Management, CX & OpEx, AI & Analytics, and Brand Marketing capabilities—delivering differentiated digital experiences, measurable client outcomes, and accelerated marketing performance for our clients.

Lead the design, enablement, and scaling of the DCXM Global Operating Model to deliver integrated Product Management, Customer Experience (CX) & Operational Excellence (OpEx), AI & Analytics, and Brand Marketing capabilities. Drive the creation of differentiated, end-to-end digital experiences that produce measurable client outcomes, accelerate marketing performance, and support sustainable global growth.

Essential Duties and Responsibilities: 

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.

1. Lead teams that are responsible for providing support to the day to day operational processes of the Retail Community Bank operations, including such functions as business analysis, process improvement, robotic process automation, change management, client incident management, quality, reporting and risk management.

2. Promote consistent and successful execution of practices and procedures to mitigate risk in close partnership with Retail Community Bank Leadership.

3. Lead teams to monitor operational quality, identify trends and provide reporting recommending improvements that are in line with business objectives.

4. Partner closely with various lines of business and back-office teammates to evaluate the process and procedural impacts of new products, develop implementation plans, raise and track issues and remove barriers. Plays a significant role in the development of the longer-term operational strategy for the Retail Community Branch network to ensure seamless business execution and positive morale while upholding Truist values.

5. Establish and maintain credible, professional relationships with clients, internal business lines, and external vendors.

6. Assesses a variety of situations and provide clarity to team and stakeholders. Solicits and responds to feedback while gaining commitment and support.

7. Lead teams to analyze business processes for effectiveness, quality and simplification. Use this analysis to develop and implement innovative process solutions to improve efficiency through operational procedure enhancements, robotic processing automation and other means.

8. Works closely with the Retail Community Bank management team to ensure all operational, administrative and compliance functions are being properly executed in accordance with regulatory best practices.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essenti