Senior Manager, Operations Excellence

Who you are 

You are a service-oriented, passionate, and high performing people manager who loves to improve processes, own projects from end to end and thinks about the employee and practice experience in everything you create. You are excited to work for a fast-growing company that enables the best to be even better. You love working in a collaborative, high-performing team environment to ensure changes land with impact, but also enjoy your autonomy to accomplish tasks and provide top notch service and strategy to stakeholders. You enjoy being hands-on in your role and thrive off identifying innovative and best practice solutions for your team and the company. As an individual who is driven by excellence, you are excited to contribute the success of one of Canada’s Best Managed companies. 

This position is based out of Dentalcorp’s Toronto Support Centre Mondays to Thursdays and Fridays are work from home. Reporting directly to the Senior Director, Operations Excellence, you will be responsible overseeing the Field Operations Support Team, for developing and executing daily, weekly, and monthly tasks, carrying out support for the SVP and VP of Operations, and creating content for Senior Leadership Team presentations. 

In this role, you will

• Build effective partnerships within the Field Operations Team, and with cross-functional departments (as required) to implement and propel strategic initiatives 

• Provide leadership, guidance, and training to the Operations Support Team and Training and Onboarding Managers 

• Set protocols for communications from the Field Operations Team and develop systems using technology to reposit and retain information for the team in an organized fashion 

• Support the implementation of new technology within the operations team and to the Practice network 

• Work with the Operations Support Team and Corporate Communications to create communications for the Practice network as required 

• Create and track monthly and/or quarterly reviews on the Field Operations business (both support and field) 

• Facilitate the Collection and analysis of data for the Operations Team 

• Continuously identify and implement innovative solutions to deliver outstanding results

• Assist in the development of new processes, systems and models to support the Field Operations Team

• Manage department projects and collaborate with cross-functional teams to ensure that all projects are delivered on-time, within scope and within budget

• Provide thought leadership by providing innovative ideas and insights that shape conversations and influence positive change in the organization 

• Deliver a superior level of service, support and insight

What we’re looking for 

• Five to seven years experience as a people manager 

• Dental sector managerial experience preferred (i.e. Practice Manager or other Leadership role in the Practice) 

• Experience leading and implementing Process Improvement initiatives

• Experience implementing initiatives requiring a high degree of Change Management  

• Ability to communicate in French is an asset 

• Excellent verbal and written communication skills, ability to summarize and present on complex topics and data 

• Strong Microsoft Office experience, particularly Excel, PowerPoint, and Outlook