RN Clinical Program Manager

The Community Health department seeks to improve health & health equity of IU Health patients, communities & the state of Indiana. With this mission in mind, Community Health prioritizes community-based initiatives across five pillars: Hypertension (High Blood Pressure), Infant & Maternal Health, Social Health, Behavioral Health, and Tobacco & Nicotine Use. 

The IU Health Community Health department is currently seeking an innovative leader, who is inspired by challenging and meaningful work for the good of every patient. This Clinical Program Manager will collaborate with leadership to address the needs of the Community Health Program in Indianapolis, IN. This role will require travel to other regions in the state. This Clinical Program Manager will have the opportunity to lead a team of 9+ Community Health Workers spanning across 4 regions. If you are looking to grow in your career, driven by compassion and excellence, and feel a connection to this purposeful work, apply today!

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program – Counseling at no cost to you

The RN Clinical Program Manager facilitates and supports the local adoption of care redesign strategies. Collaborates with IU Health system leaders to develop and execute on regional performance improvement strategies that are aligned with IU Health system goals. Assists in the development of strategic plans for the system and leads the development of sustainable, documented processes to support the business. Executes on initiatives based on sound data and leads performance improvement initiatives. Guides and supports the local implementation of care redesign methodologies. Collaborates in the development of clinically based performance analytic tools. Reports progress and clinical performance improvement opportunities to key stakeholders.

Specific to the Community Health Program, additional responsibilities include, serving as a clinical subject matter expert, the incumbent will play a critical role in advancing strategies for two clinical priority areas: infant and maternal health, and hypertension. Provide clinical consultation to CHWs as needed for various patient cases related to hypertension management. Support performance improvement for CHWs, including workflow documentation and audits, relationship building with clinic managers, etc. Ensure CHWs are consistently delivering excellent customer service and capturing patient impact stories. Track, report, and improve operational metrics. Manage financial and operational grant obligations. Maintain and revise policies and standard work for CHWs embedded in clinic and community settings. Manage personnel, including timekeeping activities, performance management, team engagement, recruitment, and onboarding. Coordinate BP cuff orders, distribution, and tracking for all regions. Manage centralized CHW email address and voicemail. Provide support to program administrators as needed for various quality improvement projects. Allocate ~30% of time to developing case reviews related to infant and maternal mortality.

• Bachelor's Degree is required. Master's Degree preferred.
• Clinical licensure or requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license.
• 5-7 years of relevant clinical experience is required, including 3-5 years of relevant program management experience.
• Requires experience managing multiple complex projects involving multiple customers.
• Requires knowledge of state of the art clinical care, research and education.
• Requires demonstrated proficiency in addressing and understanding organizational and system complexities.
• Requires demonstrated knowledge and expertise of quality improvement methodologies.
• Requires demonstrated proficiency in the use of MS Excel and MS PowerPoint. Incumbent will be expected to learn SQL, R, and Power if not yet proficient.

Anticipated job posting close date will be 12/31/2024

#LI-NC1

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No.