Director, Executive Operational Planning

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director, Executive Operational Planning, you will directly support the P&C President. This role will be responsible for leading a team engaged in guiding senior leadership through the prioritization and coordination of key deliverables and activities, interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Leads the development and implementation of strategic and operational plans to achieve success within key results areas. Oversees the communication support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements.

Responsible for leading a team engaged in guiding senior leadership through the prioritization and coordination of key results and activities, interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Leads the development and implementation of strategic and operational plans to achieve success within key results areas. Oversees the communication support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in San Antonio, TX Home Office only. Relocation assistance is not available for this position.

What you'll do:

• Leads all aspects of a team responsible for facilitating strategic and operational planning, development of action plans, and communication of strategic objectives, goals, and results.

• Responsible for the coordination of EMG, EC, CEO, and BoD driven requirements.

• Leads and oversees the development of materials for the Board of Directors by working with key collaborators including CEO Office, Executive Team, and/or Line of Business Chief of Staff Team.

• Establishes protocols for communicating development, operations and organizational development work that enhances flow of information across all levels of the organization.

• Builds strong relationships with the Leadership, Chief of Staff to the CEO, Executive Team and various partners to enhance execution and delivery on a variety of business priorities.

• Provides advice and mentorship and negotiates approval of deliverable materials with executive management and subject-matter guides prior to securing final approval from senior executive or EC member. Ensures communications meet established standards of appearance and content and that all logistical requirements are satisfied.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.

• Ensures risks associated with business activities are efficiently identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of project/program management experience supporting senior level executives, corporate event planning and/or leading executive level communications.

• 3 years of direct team lead or management experience.

• Demonstrated ability to influence, interact and collaborate positively with executive leadership (C-Suite) and communicate complex concepts clearly.

• Ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture and leads teams to through ambiguity.

• Demonstrated capability to influence and navigate in a fast-paced environment, prioritize tasks with opposing deadlines, and demonstrate forward-thinking and planning.