ABOUT THE ROLE

YOUR OPPORTUNITY: Become a Prim@ of Supply Chain Team, helping with day-to-day operations (reporting, administration) to ensure perfect service to our internal & external Clients.

ABOUT YOU:
An action-oriented person with teamwork mindset, enjoy challenges and seek for new professional experience in very dynamic environment.

ARE YOU READY TO EMBARK ON YOUR NEXT MOVE?
• Do you dare to be different?
• Are you willing to question, challenge and innovate in pursuit of excellence?
• Can you work collaboratively and inspire others?
• Are you ready to make your mark?

RESPONSIBILITIES: WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE:
• Building positive customer relationships to deliver high service level and overall customer satisfaction.
• Responsible for on-time and effective customers order processing and billing; ensures the order to cash process is in line with service level agreement.
• Coordinates order execution from the moment it has been placed till it arrives to the customer and makes sure all internal and external customers are properly updated. 
• Participates in the credit control process, coordinating with finance to ensure that credit checks are performed, and orders are released on time.
• Ensures compliance with all department processes and procedures.
• Owns claim management process, making sure that all claims from the customers are properly recorded and further actioned to drive continuous improvement.
• Coordinates the annual price list revision with finance & KAMs Teams and customer.
• Ensures that the customer and product master data in Bacardi system is correct and up to date.

SKILLS: THE SKILLS AND EXPERIENCE NEEDED TO CREATE OUR LEGACY:
• Business savvy and a good understanding of the consumer & customers’ needs.
• Demonstrate accountability and capability to work independently with confidence to ask for support when required.
• Ability to find effective ways of working within a matrix organization, and within a fast-changing environment.
• Administration skills and close attention to detail.
• Managing stakeholder expectations in relation to delivery & execution
• Language Requirements: Polish and English B2/C1 is essential, other European Languages are an asset.
• In depth understanding of order to cash process and international trade principles.
• Bachelor’s degree.
• Minimum 3 years of Customer Service, preferably in FMCG environment
• Good knowledge of MS Office and SAP

 
PERSONAL QUALITIES:  SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR:

Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become

Self-Awareness:  You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others

People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance. Authentic, approachable, empathetic, and inclusive style of communication & collaboration, with the ability to work with diverse, geographically spread teams across multiple time zones.

Results Agility:  You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Rigour in execution of customer service activities and able to deliver with brilliance at pace. Integrity and hunger to be part of a winning team - working in close collaboration with other operations department towards a common goal

Mental Agility: You can think critically to penetrate complex problems and expand the possibilities

by making fresh connections.  You think strategically whilst being execution focused and bring creativity to the challenges, you’re presented with

Change Agility:  You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change.

Growth and learning mindset: ready to test, stumble, learn and apply from experience. Tenacity and resilience to work through challenging hiring needs and multiple competing agendas in high demand/high speed situations

Don Facundo Bacardí revolutionized the world of rums.

As the cocktail industry continues to flourish every day, we strive to follow his legacy and delight the most demanding in the industry - our consumers!

That’s where you come in!
 

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate