Sr. Manager, Sales Enablement

The Senior Manager of Sales Enablement & Capability will design, build, and lead the company's first formal Sales Enablement function within the Commercial Sales Division. You will be responsible for enabling approximately 200+ front-line sales professionals across two channels to sell more effectively, ramp faster, and win more often. You will partner cross-functionally with Sales Leadership, Marketing, Pricing, Revenue Operations, and HR to build the infrastructure, content, and programs that drive measurable commercial performance.

Key Responsibilities

Sales Enablement Program Design & Leadership

• Process owner for the new salesperson onboarding program (30/60/90-day structure) for all sales reps. Partner with HR Learning and Development to improve, refine or modify the program.

• Design, build and deliver ongoing training programs that increase product knowledge and sales skills; partner with HR, Commercial Strategy, & Marketing to ensure consistent execution of training and implementation; owning the execution of the programs, maintaining records to ensure 100% compliance

• Build and maintain a Sales Skills & Competency Framework aligned with our selling strategy.

• Process owner for certification programs and ongoing learning pathways for field sales and sales managers. Partner with other functional areas to design and deploy.

• Gate keeper for all training that is deployed to the sales team (Product training, Solution Selling) – ensuring a consistent framework & methodology is followed. (in person, teams, announcements)

• Establish a Sales Coaching Model, equipping Sales Managers with structured coaching cadences, tools, and routines.

• Engage with the sales team to ensure effectiveness; Ensuring sales reps have what they need, are receiving the information correctly, etc.

• Identify skill and knowledge gaps within the sales organization and partner with internal teams to design and deliver targeted enablement programs that address them.

Content Strategy & Management

• Build and govern a centralized content library — playbooks, competitive guides, objection handling, ROI tools — organized by channel, segment, and stage of the buyer journey.

• Support and maintain a Sales Enablement Platform.

• Partner with Marketing to ensure sales content is current, on-brand, and channel-appropriate.

• Track content utilization and effectiveness — sunset what doesn't work, amplify what does.

• Define the ways of working – standard templates (e.g. business plans), when they are required, and the routine, structure and discipline to maintain them.

Win/Loss & Field Feedback Loop

• Design and operate a structured Win/Loss program — systematic debriefs on won and lost opportunities.

• Synthesize field intelligence and surface insights to Sales Leadership, Product, Pricing, and Marketing.

• Use win/loss data to update playbooks, sharpen messaging, and identify training gaps.

Sales Technology Enablement

• Partner with the Sales Support team to maximize CRM (Microsoft D365) adoption and usage quality. Must be a CRM Power User.

• Lead rollout and adoption of Microsoft Copilot or other AI tools for Sales — call summaries, next-action coaching, email assist.

• Define how sales tools connect to the rep's daily workflow to reduce friction and increase usage.

Performance Analytics & Reporting

• Define and track enablement KPIs: project cycle time, content adoption, certification completion, coaching completion rates, win rate impact.

• Partner with Analytics team to build enablement performance dashboards in Power BI.

• Report enablement ROI to senior leadership quarterly.

Cross-Functional Partnership

• Serve as the voice of the field — translating what reps need into programs that work.

• Partner with HR/Talent on sales hiring profiles, interview frameworks, and rep development paths.

• Partner with Pricing and Deal Desk to train reps on pricing tools, margin guidelines, and deal exception processes.

Requirements

• 8+ years of experience in Sales Enablement, Sales Operations — with at least 3 years in a leadership role building programs at scale.

• 3+ years as a salesperson preferred B2B, Construction industry, Flooring Industry or other similar

• Demonstrated experience building Sales Enablement programs from the ground up, not just inheriting them.

• Experience supporting both product sales and channel/distributor mode