AP Customer Service Rep

Job Details

Customer Service Representative - Accounts Payable

Job Description

PRIMARY FUNCTION: 

The Customer Service Rep I assists the Accounts Payable Management Team by functioning as a problem resolution resource for discrepant invoices and ensures the highest level of customer service for vendors and departmental personnel and assisting in the formulation of policies and procedures to expedite the resolution of match exceptions.

• Problem resolution for invoices on match exception status
• First line customer service for all vendors and departmental personnel
• Work collaboratively with departmental, supply chain and other match audit personnel
• Credit hold resolution
• Credit memo follow up with vendors
• Interacts with co-workers, visitors, and other staff consistent with the core values of the University.
• Excel and Word proficiency
• Cooperates in department’s work improvement efforts.   Participates on work related teams. 
• Supports Management in installation of future system enhancements and updates.
• Prepare management reports
• Assist in the development of new reports and on line queries
• Refer major issues to management for resolution
• Other duties as assigned by management.

EDUCATIONAL/TRAINING REQUIREMENTS:

High School Diploma or GED required.

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CERTIFICATES, LICENSES, AND REGISTRATION:

N/A

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EXPERIENCE REQUIREMENTS:

2 – 4 years of general Accounts Payable experience with strong customer service background

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.