End User Support Specialist - Trainee / Apprentice

Company Description

PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world.

Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their needs, delivering superior returns to our owner, providing rewarding opportunities for our people and making a positive contribution to society. To achieve this, we live by our values of Integrity, Performance, Collaboration, Straightforward Communication and Respect and Care.

Core to The PartnerRe Experience is our global nature. No matter where you sit in the company, you are part of something bigger. Our teams represent our truly international mindset, forging connections across office locations and all levels of the organization and building a network of mutual success. The result is a day-to-day experience that will allow you to:

Shape your own career

Grow in a supportive environment

Connect with a community of experts

Make an impact

View The PartnerRe Experience e-book to find out more about what it’s like to work at PartnerRe.

We are always looking for bright, proactive individuals to join our team!

Please follow our Careers page for all updates on new positions.  We look forward to receiving your application.

PartnerRe is an equal opportunities employer.

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Job Description

About the role:

We are seeking a dynamic and customer focused IT End User Support Specialist Trainee / Apprentice to join our ITHelp support team in our Paris office.

In this role you will be helping people to make best use of our tools by providing  1st and 2nd Level workplace support to our end users in Paris and other regional remote offices in a customer-oriented manner.

This position includes the following responsibilities for

1st and 2nd Level support:

• Respond to requests for support in a timely manner; use judgment to set priority, monitor progress, and apply escalation procedures for requests or incidents as necessary
• Assist users in making more effective use of their workplace systems, products and services, by providing support, advice and ‘light’ training
• Make initial diagnosis of any problems and apply known solutions where applicable, demonstrate creative thinking in applying knowledge to non-standard situations
• Provide an effective interface between users and service providers; this includes documenting incidents, monitoring progress and ensuring all diagnostic information is provided for error resolution and incident analysis with high attention to detail
• Ensure IT Help service coverage during service hours
• Test, install, and deploy workplace products and services, including regular upgrades
• Provide event support for video conferences, meetings, forums, etc.
• Maintain IT inventory and knowledge database
• Provide local support for testing and roll out of new software packages
• Perform access administration in line with company policies

IT Training & Education:

• Understand the full range of IT solutions and tools
• Identify gaps between user needs (documentation and training) and what exists
• Develop the end user documentation with the aim to improve user knowledge and self sufficiency

Qualifications

About you:

Your technical expertise includes knowledges in

• Microsoft Operating Systems (Windows 11)
• Microsoft Office suites
• iOS devices

In addition, you bring the following skills and experience

• Good interpersonal and communication skills.  Ability and comfort supporting all levels of an organization.
• Basic English (ability to follow an English written procedure, oral comprehension)
• Analytical, conceptual and pro