Senior Manager, Domain Solutions Architect

<p><span>Digital Health Technology team powers digital experiences and engagement to enhance the lives of millions of people every day through connected care. We build, deliver and manage a portfolio of data management platforms and mobile offerings in support of our core businesses. We thrive on simple and elegant architecture and agility. You’ll be immersed in a dynamic high-growth environment and empowered to excel, take informed risks, and drive ingenuity across the enterprise.</span></p><p></p><p>We are hiring our future <b>Senior Manager, Domain Solutions Architect.</b> The role is based in one of our ResMed entities in Europe, preferably in France, UK or Ireland.</p><p></p><p><b>Let’s talk about the Team:</b></p><p>The Global Technology Solutions (GTS) – “Customer Solution Enablement and Architecture Team” is a dynamic group of highly motivated and results-driven professionals dedicated to translating ResMed’s strategy into an actionable roadmap.</p><p>Our mission is to:</p><ul><li>Drive excellence, standardization, and collaboration in delivering global solutions through our Centers of Excellence for Salesforce, Contact Center, ROS (ResMed Online Store) and B2B Customer Portal, Data Analytics</li><li>Drive architecture and innovation within the "Customer platforms" team </li></ul><p></p><p><b>Let’s talk about the role :</b></p><p>As the Senior Manager of “Customer Architecture and Innovation” you will lead architecture activities that guide the development and management of a portfolio of solutions in the “Customer Platform” area.</p><p>You understand the concepts of business goals, business capabilities, value-streams and business processes and their importance in solution architecture. This role is crucial for defining the target application landscape and maintaining architectural integrity.</p><p>You play a key role in establishing and governing an architecture board in the “Customer Platform” area.</p><p>You will also manage a team in charge of:</p><ul><li>designing, promoting robust and scalable technical architecture, enforcing standards (like patterns, reference models, platforms and configuration), driving technological innovation and overseeing pilot programs</li><li>establishing a robust foundation for software testing by developing and implementing comprehensive testing methodologies and tools, and to infuse this foundation across other teams to ensure the quality, reliability and performance of software products,</li><li>fostering team excellence by implementing best-in-class methodologies and monitoring performance</li></ul><p></p><p>As a leader, your role will also include coaching and mentoring your team to meet and exceed commitments as well as managing stakeholder expectations.</p><p></p><p><b>Let's talk about Responsibilities : </b></p><ul><li>Oversee the domain solutions architecture for the customer area, ensuring solutions are aligned with the overall GTS strategy and business needs.</li><li>Establish and maintain architecture governance frameworks</li><li>Facilitate and guide the definition of the target application landscape and its transition roadmap to align with business objectives.</li><li>Guide the design and implementation of domain-specific solutions that enhance customer engagement and satisfaction.</li><li>Ensure seamless integration of domain solutions with other enterprise applications, promoting a unified GTS ecosystem.</li><li>Liaise with other GTS leadership teams and the Enterprise Architecture (EA) practice to ensure alignment and collaboration on architectural and innovative initiatives.</li><li>Coordinate the adoption of global GTS standards across the organization and actively contribute to their definition and ongoing evolution in close collaboration with the Strategy &amp; Delivery team</li><li>Contribute to the definition and enforcement of technical standards and best practices, ensuring consistency and quality across the GTS landscape.</li><li>Drive technological advancements within the customer functional area by identifying and evaluating emerging technologies and innovative solutions.</li><li>Oversee the development and execution of pilot programs to test and validate innovative solutions before wider implementation.</li><li>Implement and oversee testing tools and methodologies to maintain high standards of quality and performance.</li><li>Foster a culture of continuous improvement by integrating new methodologies, tools, and feedback loops to enhance customer GTS solutions.</li><li>Define and monitor the performance of the customer team, ensuring that goals are met and exceeded through effective performance management and continuous improvement initiatives.</li><li>Lead and manage a global team composed of solution architect, business analysts. Inspire them to reach new heights of performance and innovation.</li><li>Work effectively in a remote setting, collaborating with remote and global team members across multiple time zones to ensure seamless c