Digital Communications Specialist, Operations Specialist I (NCS) - Mayor's Office of Homeless Services

THIS IS A NON-CIVIL SERVICE POSITION
 

Salary Range: 

$65,393.00 - $104,724.00 Annually
 

Starting Pay:

$65,393.00 Annually

Get to Know Us    
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary    
The Baltimore City Mayor’s Office of Homeless Services (MOHS) is seeking a dynamic individual for the position of Digital Communications Specialist. The incumbent reports to the Public Relations Officer, MOHS. The Digital Communications Specialist is responsible for effectively messaging and amplifying MOHS’ mission, strategies, progress, and impact on digital platforms under the direction of the Public Relations Officer. This candidate will create and deliver high-quality engaging products for distribution, the Baltimore City Continuum of Care (CoC), MOHS providers, and Baltimore City residents. The ideal candidate is passionate about serving the community and amplifying voices of people with lived experience of homelessness through storytelling and information-sharing.

Essential Functions   

Digital Communications

• Assist in communications strategy development and execution on social media, particularly Facebook, Twitter, Instagram.
• Develop social media content: creating graphics, drafting content, managing an editorial calendar, and reporting platform analytics.
• Work closely with MOHS staff and Public Information Officer to develop graphics, print materials, and visual content that effectively conveys values, efforts, and outcomes.
• Design print materials including flyers, brochures, reports, and one-pagers for distribution to MOHS staff, city leaders, stakeholders, the Baltimore City Continuum of Care (CoC), MOHS providers, and Baltimore City residents.
• Create consistent and effective messaging for social media, print materials, website updates, and newsletters.
• Maintain MOHS website: reporting analytics, updating content when necessary, and ensuring that information and resources on the website are current at all times.
• Adhere to deadlines set internally and externally to ensure the timely completion of projects, tasks, and deliverables in coordination with stakeholders.
• Conducting and compiling video interviews: interviewing local stakeholders, MOHS staff, partners and providers, and people with lived experience of homelessness.
• Support the Public Information Officer with other duties and special projects on a rolling basis as assigned.

Community Engagement

• Engage and educate communities by creating compelling graphics and videos for information-sharing and storytelling purposes.
• Build and maintain positive working relationships with MOHS staff, members of the CoC, and partners and providers.
• Assist in staffing at community and resource events.
• Support community-led and MOHS-led forums centered around MOHS’ mission and supporting people at risk of or experiencing homelessness.
• Visual storytelling through photographs.
• Assistance with press events.

Minimum Qualifications
 

Education and Experience: An associate’s degree and  5 years of experience performing complex analytical support for an operational, technical, or administrative function is required.                                                                                          

A bachelor’s degree or 5-7 years of experience in graphic design, journalism, strategic communications, public relations, community engagement, or a related/applicable field is preferred.  

OR
 

Equivalency Notes: Have an equivalent combination of education and experience. Non- supervisory experience or education ma