Sr. Consultant, Customer & Consumer Operations

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What We'll Bring:

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.
Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage, or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

What You'll Bring:

• Degree in Operations / Project Management or Business field preferred.
• 5+ years of prior experience as Operations Manager required.
• Green Belt/Black Belt certified.
• Excellent project management, organizational and time management skills.
• Excellent verbal and written communication skills.
• Problem Solving: Identifies the most critical aspects of a problem, and guides business-focused solutions and recommendations that drive customer value. Initiates changes to project direction where required, and able to decide and act without the total picture.
• Flexibility/adaptability adjusts quickly to changing priorities and conditions. Copes effectively with complexity, pressure, and change.

• Persistence: demonstrates tenacity and willingness to go the distance to get something done.
• Learning: demonstrates curiosity and keeps abreast of the market and internal events / changes.
• Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers.
• Team Player: Effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations.

• Build and drive a culture of continuous improvement through innovation, collaboration, and lean thinking, creating organizational buy-in.
• Drive industrialized, accelerated operations capabilities.
• Develop and maintain stakeholder relationships in regions, GT, and other shared services.
• Collaborate closely with TransUnion legal and compliance stakeholders, industry bodies and subject matter experts to ensure compliance with the respective acts and regulations.

Impact You'll Make:

Reporting directly to the Regional Chief Operating Officer ("COO"), the Senior Consultant, Customer & Consumer Operations plays a crucial role in expanding the COO’s time by providing high-level day to day organizational, project management, administrative support, as well as communication, research, and analysis. Ensuring optimal performance of the operations team, which is a critical interface between Sales, Solutions, and GT, delivering an exceptional experience to our customers and their consumers. You will enhance the operating model, governance procedures, processes, and methodologies, liaise and work with stakeholders, to ensure global alignment to drive continued improvement through transformational elements and systems. Engage with multiple partnering business units within and outside of TU, to ensure processes are aligned to overall objectives in supporting strategic deliverables. This role requires the co-ordination of SMEs across multiple functions to ensure the realization of strategic goals. Drive the migration of Operations legacy systems to Salesforce and align to the developed playbook.

The incumbent is an initiative-taking ‘doer’ with sound analytical judgement, excellent communication, and interpersonal skills. A solid understand of the strategic vision of the operational function, the incumbent will execute the tactical initiatives. They possess strong attention to detail and can consistently produce high-quality work on deadline. They can also be trusted to manage confidential and/or sensitive information with care and tact. The role will provide access to people and conversations that can accelerate a career.

• Exemplify consumer service and support leadership to ensure delivery of superior experiences to all consumers/customers.
• Responsible for efficient KPI delivery for all channels of customer and c