BSA/AML/Fraud Quality Control Specialist, Marlboro, Hybrid, Full-Time

Schedule

Mon - Fri: 8 AM - 5 PM (40 Hours) - Hybrid - 5 days a month onsite

What You’ll Do

Summary/Objective:

We are seeking a detail-oriented and analytical QA & Training Analyst to join our BSA & Fraud team and play a key role in ensuring the effectiveness and accuracy of our BSA & fraud detection and prevention measures. This role will split its responsibilities between QA efforts and Training. As part of our Quality Assurance (QA) team, you will be responsible for conducting comprehensive reviews and assessments of BSA & fraud-related processes, procedures, and systems to identify areas for improvement and ensure compliance with regulatory requirements and industry best practices. Additionally, the role will have responsibility of establishing a training curriculum and facilitating training as needed to new hire classes as well as BSA/Fraud education awareness with other departments. New Hire trainings need is limited in frequency, the role has a heavier focus on QA and Fraud & BSA awareness/ education amongst other departments within the Credit Union.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct quality assurance reviews of fraud prevention and detection processes, including transaction monitoring, account verification, and identity authentication procedures. Conduct QA reviews of team members work completed.
• Conduct quality assurance reviews BSA Processes, in particular conduct QA reviews of team members SAR’s and CTR’s to ensure accuracy and on-time submission.
• Establish unique QA Scorecards for multiple teams within Fraud and BSA.
• Document and communicate findings, observations, and recommendations resulting from QA reviews, and collaborate with cross-functional teams to implement corrective actions and process improvements.
• In addition to the QA duties, the role will also focus heavily on Fraud/ BSA education/ training, consisting of new hire training and a credit union wide education/awareness. New Hire trainings are infrequent (as needed), therefore there will be greater emphasis on CU wide education.
• Create and curate engaging educational content for enterprise wide awareness for both Fraud & BSA. This role will also be responsible for participating in meetings and dialogue with various departments ( Branches, Consumer Loans, Customer Services, etc) to share awareness and educate on current Fraud and BSA trends and enhancements to policy, etc.
• Review and Improve Current training curriculum with simplification top of mind.
• Coordinate and facilitate instructor-led training sessions, webinars, and virtual learning experiences, ensuring effective delivery and engagement of participants.
• Evaluate the effectiveness of Fraud & BSA education/ awareness through assessments, surveys, and feedback mechanisms, and make recommendations for continuous improvement and refinement.
• Collaborates with supervisor(s) to diagnose training needs and develop appropriate interventions.
• Perform other job-related duties as assigned by Managers(s).

What You’ll Need

Education and Experience Requirements:

• 1- 3 year of relevant experience required
• Prior QA and Training experience highly preferred.
• Fraud and/or BSA/AML experience is required.
• Experience preparing and/or filing SAR’s required and CTR’s preferred.
• Strong experience with Data and various data-oriented tools (SQL, advanced excel skillset, etc).
• Ability to create reports, preferably within the power B.I. and tableau space.
• Bachelor’s degree preferred.
• Excellent communication and presentation skills, with the ability to articulate complex concepts and engage audiences effectively across all levels of the organization, as you will be engaging Manager and Director level team members at times.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to present topics in an understandable way, utilizing adult learning principles.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities and work independently.

Additional Eligibility Requirements:

• BSA/AML or Fraud Certifications

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

DCU is an equal opportunity employer, and we value diversity, inclusion, and equit