Complex Claims Specialist - Cyber, Technology, Media & Crime

Job Type:

Build a brilliant future with Hiscox
 

Put your claims skills to the test and join one of the top Professional Liability Insurers in the Industry as a Complex Claims Specialist!  

Please note that this position is hybrid and requires working in office two (2) days per week. Position can be based near the following office locations:

• West Hartford, CT (preferred)

• Atlanta, GA

• Boston, MA

• Chicago, IL

• Los Angeles, CA

• Manhattan, NY

About the Hiscox Claims team: 

The US Claims team at Hiscox is a growing group of professionals with experience across private practice and in-house roles, working together to provide the ultimate product we offer to the market. Complex Claims Specialists are empowered to manage their claims with high levels of authority to provide fair and fast resolution of claims for our insured and broker partners.  

The role: 

The primary role of a Complex Claims Specialist is to analyze liability claim submissions for potential coverage, set adequate case reserves, promptly and professionally respond to inquiries from our customers and their brokers, and to proactively drive early resolution of claims arising from our commercial lines of insurance. This particular role is open to Atlanta and will be focused on servicing claims and potential claims arising from our book of Cyber, Tech PL, Media and/or Crime professional liability lines of business.  This is a fantastic opportunity to join Hiscox USA, a growing business where you will be able to make a real impact. Together, we aim to be the best people producing the best insurance solutions and delivering the best service possible. 

What you’ll be doing as the Complex Claims Specialist: 

Key Responsibilities: To perform all core aspects of in-house claims management, including but not limited to:   

• Reviewing and analyzing claim documentation and legal filings  

• Drafting coverage analyses for tech E&O, first and third party cyber claims 

• Strategizing and maximizing early resolution opportunities

• Monitoring litigation and managing local defense and breach counsel  

• Attending mediations and/or settlement conferences, either in person or by phone as appropriate 

• Smartly managing and tracking third-party vendor and service provider spend  

• Continually assessing exposures and adequacy of claim reserves, and escalating high exposure and/or volatile claims to line manager  

• Liaising directly on daily basis with insureds and brokers  

• Maintaining timely and accurate file documentation/information in our claims management system 

Our must-haves: 

• 5+ years of professional lines claims handling experience  

• A JD from an ABA-accredited law school and bar admission in good standing may be considered as a supplement to claims handing experience 

• A minimum of 2-3 years professional experience in the area of Cyber and Technology coverage experience required 

• Proven ability to positively affect complex claims outcomes through investigation, negotiation and effectively leading litigation