Director, Wholesaler Contract Management (Remote)

Who We Are

Managed Health Care Associates, Inc. (MHA) empowers care communities with access, solutions, and insights to operate more effectively. Our members include post-acute providers such as long-term care pharmacies, home infusion, specialty pharmacies, senior living, and other group living facilities. As a Curious Learner, you’ll explore contracting trends; as a Selfless Advocate, you’ll secure agreements that benefit our members; and as a Relentless Finisher, you’ll ensure contracts drive value and compliance. If you’re passionate about negotiation, collaboration, and improving healthcare outcomes, join us to shape the future of aging with grace.

Role Summary

The Director of Wholesaler Contract Management brings deep expertise in wholesaler contracting within and across the post-acute and long-term care pharmaceutical supply chain, with a focus on driving strategic value, operational excellence and financial performance. This role is accountable for delivering measurable outcomes, including a 10% improvement in value capture, a 15% reduction in contract leakage, and a 5% decrease in administrative costs through effective contract strategies, cross-functional collaboration, and process optimization.  The ideal candidate will have a proven track record of leading the development, negotiation, and management of complex wholesaler and distributor contracts specifically SOPs and SLAs. This role is critical to maximizing value, ensuring compliance, and minimizing slippage across MHA’s wholesaler portfolio, directly supporting our mission to deliver cost-effective, high-quality solutions for our members.

 What You’ll Be Doing

Contract Strategy & Negotiation

• Support negotiations and structure contracts with wholesalers and distributors securing favorable Standard Operating Procedures, Service Level Agreement, and other related business terms for MHA’s members including service terms, contract allowances, and processing protocols

• Ensure contract terms align with GPO objectives, achieving a 10% improvement value capture for our membership and MHA.
• Design and implement contract frameworks, including Member onboarding, contract management and data exchange, to protect margins and mitigate financial risk.
• Ensures contract language tightly complies with contract management and customer pricing files in a timely manner to maintain contract stability.
• Build and manage supplier partnerships to ensure contract adherence, resolve discrepancies, and identify future collaboration opportunities.
• Enforces minimum margin thresholds, discount ceilings, and back-end rebate strategies as outlined within agreement and benchmarks against industry standards

• Responsible for aligning product inclusion with strategic goals, implement contract terms and portfolio alignment, ensuring accurate contract setup, and monitoring compliance to reduce non-compliant purchases
• Researching market intelligence and alternative distribution strategies and contract structures and approaches to drive negotiations with performance insights, and proactive strategies to improve profitability while driving the value of our exclusive programs and contracts.

Contract Lifecycle Management & Financial Optimization

• Direct contract lifecycle, including implementation, monitoring and renewal, to minimize leakage and slippage by 15%. 
• Use analytics to audit chargebacks, recover margins, and identify cost-saving opportunities.
• Develop and maintain contract performance dashboards to provide real-time insights to savings, compliance, contract efficiency, and financial impact.
• Utilize analytical tools to conduct root cause analysis and identify opportunities for contract optimization.
• Actively manage supply chain, shortages, market disruptions, changing conditions (crisis management). Ensuring the contract is robust enough to consider alternative solutions adequate for membership.

Operational Excellence & Innovation

• Implement process improvements using Lean and Six Sigma to streamline contract administration processes and improve contract performance
• Support the development of policies and procedures to enhance contract operations and compliance with healthcare regulations.
• Ensure timely and accurate payment fees, maintaining alignment between manufacturers, distributors, and members.
• Leads initiatives to monitor and recover all sources of revenue recognition, payment timing, pricing tiers, and exclusivity structures
• Drive performance insights, and proactive strategies to protect or improve profitability while leading initiatives to recover lost margin through contract reconcilia