LN Concerts, Head of Amphitheater F&B Operations

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

JOB SUMMARY

As Head of Amp F&B Operations, you will be responsible for ensuring the growth of Amphitheater food and beverage sales across the entire owned and operated enterprise. Adherence to all service standards that are represented through the culinary and beverage playbook. At all times focusing in on the impeccable fan experience that we have created. Overseeing the Amphitheater food and beverage team, this role will be pivotal in the day to day operations. The ideal candidate will be an experienced food and beverage professional with strong accounting and controllable experience also.

Detailed Responsibilities 

• Create a strong working relationship with all team members and partner concessionaires
• Collaborate with accounting and analytics teams to develop standard reporting procedures for food and beverage financials
• Build action plans for each venue to ensure that sales growth and fan experience is developing
• Work alongside each Regional Director to align on goals and expectations, setting the tone of professionalism at all times
• Partner with Venue Management to
  • exceed food hygiene standards in all areas
  • POS ratios are met for the tickets sold at each show
  • security measures are maintained to protect all involved
  • local alcohol sales regulations are met at all times
• Work with Team IT to have the most robust POS operational standards to protect the integrity of the data collected and the fan payment methods.
• Collaborate with analytics team to develop action plans driving financial performance which would include but not limited to;
  • Food Inventory & Cost Controls
  • Beverage Inventory & Cost Controls
  • Labor Planning and Controls
  • Operating Costs and Controls
• Working with the guest services team to monitor the valuable feedback from our fans, at all times maintaining the highest integrity to the hospitality experience.
• Evolvemnet of the programs to align with the fan segments and always building on the sales goals.
• Working with each Regional leader to continually refine and update location financial forecasts
• Partner with the Premium Services team to continually grow the experience and allow for continued alliance with the premium fan
• Work with legal to keep all business flowing per the terms of the concessionaire contract.
• Aligning with Sponsorship to make sure that all marketing deals are managed with the utmost of care and to the letter of the law.

Here is the kind of Amphitheater Operator we are looking for: 

• Minimum ten years of experience in beverage concessions operations or similar hospitality sector and management