Consulting Product Educator

It’s More Than a Career, It’s a Mission.

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Our Mission

People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

The Consulting Product Educator is responsible for driving successful adoption and utilization of SCRI’s clinical research technologies by combining deep product expertise with user-focused training and consultative support. This role serves as a critical bridge between product, IT, and business teams - translating complex systems and workflows into practical, user-friendly guidance.

At the P4 level, this individual operates with a high degree of independence, partnering cross-functionally to support digital transformation initiatives, including AI-enabled solutions, and ensuring end users are equipped to effectively apply tools in their day-to-day work. Success in this role is measured by user adoption, workflow optimization, and overall impact on business operations - not just delivery of product capabilities.

Duties include but are not limited to:

Product Expertise & Consultative Support

• Serves as a subject matter expert across clinical research systems, workflows, and integrations

• Partners with product managers, IT, and business stakeholders to understand system capabilities and upcoming enhancements

• Provides consultative guidance to end users and teams on how to effectively leverage tools within real-world workflows

• Supports troubleshooting, issue resolution, and practical application of system functionality

Training & Enablement

• Designs and delivers engaging training programs (live, virtual, and on-demand) tailored to varied user audiences

• Develops clear and user-friendly enablement materials including job aids, quick reference guides, and documentation

• Facilitates workshops, onboarding sessions, and office hours to support continuous learning and adoption

• Translates complex technical concepts into simple, actionable guidance for non-technical users

Adoption & Digital Transformation

• Drives adoption of enterprise platforms and digital solutions, ensuring sustainable usage across business functions

• Identifies gaps in user adoption, workflow inefficiencies, and training opportunities

• Partners with stakeholders to support rollout and enablement of new tools, features, and AI-driven capabilities

• Collects and synthesizes user feedback to inform product improvements and prioritize enhancements

Cross-Functional Collaboration & Delivery

• Collaborates with cross-functional teams (Clinical, Finance, IT, Quality) to align product usage with business goals

• Supports system implementation activities including UAT, configuration validation, and deployment readiness

• Facilitates workshops and working sessions to align workflows, requirements, and user needs

• Contributes to continuous improvement efforts related to training, documentation, and product experience

Operational Excellence

• Manages multiple priorities and initiatives in a fast-paced environment

• Tracks and reports on adoption metrics, training effectiveness, and user engagement

• Ensures timely completion of deliverables and alignment with project timelines

• Performs other duties as assigned

Mandatory: The following are mandatory expectations of all SCRI employees.

• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”

• During your employment with SCRI, you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date.

Minimum Qualifications:

• 5+ years of relevant experience

• Exp