Information Technology Services - Training Services - Student Assistant

Job Summary:

Student assistant for the Information Technology Services division, Training Services department. Duties include direct support to Training Services and may include support to the following departments as well: Technology Support Center, Accessible Technology Services, Smart Classroom Technologies (SCT), Office of the CIO, and Office of the Vice President. The essential duties vary from routine to complex; knowledge of basic office processes may be required.

Responsibilities include, but are not limited to:

• A student assistant will be responsible for the front desk, greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them, accordingly, addressing visitor questions and needs, and providing an overall welcoming environment.
• General Clerical tasks (transcribe scripts; run errands; filing etc.), (Camtasia projects). Create/edit and transcribe: Basic training documents Scripts for online training software/projects. Assist with the YouTube Channel.
• Answer phone calls on behalf of campus operators when necessary and aiding other departments apart of the division, such as Accessible Technology Services, Technology Support Center, the CIO's Office, and Multimedia & Immersive Technologies.

Minimum Qualifications: Required Education and Experience:

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
• Special Qualification: Admission or registration as a CSU student.

Required Qualifications:

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

Preferred Qualifications:

• Reading and Comprehending
• Writing
• Communicating Orally
• Reasoning and Analyzing

Compensation and Benefits:

Student Employment Anticipated Hiring Range: $16.00 per hour.

The compensation offered will consider internal equity and experience among other factors.

Position Information:

Work status: Part-Time, Temporary, Seasonal

Academic year available hours: Monday through Friday (8:00 am – 5:00 pm).

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position.

Driver’s License Check

Possession of a valid Driver's License may be required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San B