Retail Manager Trainee (N Hamilton)(52000011)

JOB DESCRIPTION
Manager in Training, Retail
Department Retail
Reports to Store Leader
Supervises Assistant Manager & Supervisors

Pay Grade G5
Employment Class Professional Hourly
EEO Class 1.2 First-Mid Level Officials and Manager
Authorized Driver NO

About the Role
As a Manager in Training, you’ll learn everything it takes to successfully run a retail store—from daily operations and team leadership to budgeting, merchandising, and safety. This role is designed to prepare you for future store management by giving you hands-on experience and mentorship in a fast-paced retail environment.
What You’ll Do
• Deliver excellent customer service to shoppers and donors and ensure your team does so.
• Learn to manage budgets, sales, and financial reporting.
• Oversee donation processing—receiving, sorting, pricing, and stocking.
• Ensure accurate cash handling and document it. Securely process deposits.
• Play a lead role in hiring, training, and coaching store employees.
• Keep the store clean, safe, and customer-ready at all times.
• Partner with Goodwill departments and outside vendors as needed to achieve store goals.
• Promote a culture of safety and follow all company policies.
Education & Experience
• High school diploma or equivalent required.
• Minimum 2 years of retail experience, including at least 1 year in a supervisory role.
• Experience with accounting or bookkeeping a plus.
• Warehouse or inventory management experience preferred.
• Comfortable using Microsoft Office (Word, Excel, Outlook) and time-keeping systems.
Skills You Bring
• Strong leadership and people skills—you enjoy motivating and supporting others.
• Clear communication and solid math skills.
• Ability to organize, prioritize, and multitask effectively.
• Sound judgment and quick problem-solving under pressure.
• Flexibility to work evenings and weekends as needed.
Work Environment
• Retail store setting with varying temperatures, occasional crowds, and moderate to loud noise levels.
• Fast-paced, team-oriented environment where every day is different.
Physical Abilities
• Stand, walk, bend, push, and reach for long periods.
• Regularly lift and carry up to 35 lbs (heavier lifting as needed).
• Use hand-eye coordination for registers and store equipment.
Why You’ll Love It Here
• Gain hands-on leadership training to grow into a Store Manager role.
• Join a mission-driven team making a real difference in the community.
• Work in a supportive environment that values learning and development.