Retail Assistant Store Manager I - FT - James Island

Qualifications
Must be able to:
• Perform each essential duty satisfactorily.
• The requirements listed here are representative ofthe knowledge, skill, and/or ability required.
• Occasional travel is required for business related activities.
• Must maintain the ability to pass a criminal background check.
• Must be able to obtain and maintain Forklift/Stacker and CPR/First Aid certifications.
• Must maintain a valid driver's license, access to reliable transportation at all times and automobile
insurance acceptable to Goodwill's liability insurance provider.
Education and Experience
• Associate's degree (A.A.) or equivalent from a two-year college or technical school in Business or
related field.
• Two (2) years ofretail management experience with an emphasis on Customer Service.
• Equivalent combination of education and experience considered.
Must be able to:
• Read, analyze, and interpret general business periodicals, professional journals, or sales reports.
• Write reports.
• Effectively present information and respond to questions from customers, managers, and employees
using tact, courtesy and cooperativeness.
• Add, subtract, multiply, and divide in all units ofmeasure, usingwhole numbers, common fractions, and
decimals.
• Compute rate, ratio and percent.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Deal with a few abstract and concrete variables, exercising judgment, resourcefulness, ingenuity and
initiative.
• Exercise discretion while managing confidential information.
• Operate a POS register.
Must have:
• Experience and sound working knowledge of fax machines/scanners, material handling equipment
and computers to include: Microsoft Office programs (Outlook, Office, Excel), data based programs
and internet.
Physical Demands
While performing the duties of this job, the employee uses hands to finger, handle or feel objects, tools,
or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit, climb
or balance, or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift
and/or lift and/or move over 50 pounds. Specific vision abilities required by this job include close vision,
color vision, and depth perception.
Work Environment
While performing the duties of this job, the employee occasionally works in adverse weather conditions.
Employee may be exposed to dust, odors, extreme cold or heat. The noise level in the work environment
is usually moderate.

Summary
Assists the Store/Facility Manager in managing and operating a retail store, donation processing center
and/orwarehouse operations. Provides exceptional customer service through the efficient management
of store associates, donations, processing, stock rotation, inventory, and sales. Properly maintains the
appearance of the facility and merchandise to encourage shoppers in support of our mission related
services.
Essential Duties and Responsibilities
• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect
and Excellence. (I-CARE Values)
• Provides amazing customer experiences to all internal and external customers. (ACE Culture)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude,
Respect, Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and
development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill.
Ensures team members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite
Back, Sort)
• Maintains clean work environment.
• Obtains and maintains forklift and walk-behind stacker certification.
• Obtains and maintains first-aid / CPR / BBP certification.
• Trains team members as they are on boarded. Ensures that a positive example is set for all team
members.
• Recognizes when team members need coaching and provides immediate coaching when
applicable.
• Issue refunds and resolves customer concerns.
• Trains Retail Team Member IV in delivery of new Retail Team Member training.
• Demonstrates a mastery in production and customer service management through evaluation.
• Reports known or suspected security and/or theft problems to a member of store management,
appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas;
maintains same to meet CARF, Department of Labor, and other regulatory